Real Communication 4th Edition OHair Test Bank

Real Communication 4th Edition OHair Test Bank

Product details:

• ISBN-10 ‏ : ‎ 131905949X
• ISBN-13 ‏ : ‎ 978-1319059491
• Author:

Combining stories from actual students with fascinating examples from pop culture and today’s news, Real Communication explains why having versitile communication skills is imperative for successful personal and professional relationships.

Table contents:

Part One. Basic Communication Processes

Chapter 1. Communication: Essential Human Behavior

We Must Communicate: Functions Essential to Living

Expressing Affiliation

Managing Relationships

Influencing Others

Real Communicators: What Job Will You Hold?

How We Communicate

Characteristic of Communication

Assessing Communicative Value

Communicating Competently

Competent Communication is Process-Oriented

Competent Communication is Appropriate and Effective

Competent Communication Involves Ethical Decisions

Competent Communication Involves Communication Skills

Wired for Communication: E-Mail Etiquette: How Not to Communicate with Your Professor

Competent Communication Involves Using Technology

What About You? Assessing Your Competence

Modeling Communication

The Linear Model

The Interaction Model

The Competent Communication Model

Evaluating Communication Ethics: Friends with Money

The Study of Communication

Communication Across Cultures: Judging Sex and Gender

Chapter 2. Communicating in a Digital Age

Digital Origins

Then and Now

What About You? How Attached Are You to Social Media?

Ongoing Dynamic Changes

Qualities of Digital Channels

Evaluating Communication Ethics: The Distracted Notetaker

Synchronicity of Messages

Media Richness and Naturalness

Communication Across Cultures: Mobile Apps Compete for World Influence

Message Privacy and Control

The Power of the Crowd

Information Sharing

Social Support

Social Causes

Real Communicator: Heather Wight

Overcoming Digital Challenges

Digital Disparities

Feeding Insecurities and Obsessions

Wired for Communication: Selfies as Visual Communication, Self-Promotion…and Self-Delusion

Cyber Attacks

REAL REFERENCE: A Study Tool

Chapter 3. Perceiving the Self and Others

Perception: Making Sense of Your World

Schemas: Organizing Perceptions

Attributions: Interpreting Your Perceptions

Improving Your Perceptions

Perception in a Diverse World

The Cultural Context

Communication Across Cultures: Perceptions of Hair Color: A Gray Area

Perceptual Barriers

Cognitions About Ourselves

What About You? Need for Cognition Scale

Self-Concept: Who You Think You Are

Self-Esteem: How You Feel About Yourself

Evaluating Communication Ethics: Ethics and the Self-Concept

Self-Efficacy: Assessing Your Own Abilities

Assessing Our Perceptions of Self

Real Communicator: Lisa M. Turay, CSJ

Behavior: Managing Our Identities

Self-Presentation

Self-Disclosure

Managing Feedback

Technology: Managing the Self and Perceptions

Wired for Communication: Avatars: Virtual Personas and Perception

REAL REFERENCE: A Study Tool

Chapter 4. Verbal Communication

The Nature of Language

Language Is Symbolic

Thought Informs Language

Language Is Ruled by Grammar

The Functions of Language

Using Language as a Means of Control

Using Language to Share Information

Using Language to Express Feelings

Using Language to Express Creativity

Using Language as Ritual

Language and Meaning

Words Have Multiple Meanings

Abstraction

Problematic Uses of Language

Hateful and Hurtful Language

Labeling

Biased Language

Evaluating Communication Ethics: Résumé Language

Profanity and Civility

Language is Bound by Context

Situational Context

Communication Across Cultures: Teaching Twain

Relational Context

Wired for Communication: Speaking in Code

Cultural Context

Real Communicator: Matt Burgess

Mediated Contexts

What About You? Beliefs about “Talk�

REAL REFERENCE: A Study Tool

Chapter 5. Nonverbal Communication

The Nature of Nonverbal Communication

Nonverbal Behavior Is Communicative

Nonverbal Communication Can be Intentional and Unintentional

Nonverbal Communication Is Ambiguous

People Trust Nonverbal Communication More Than Verbal Communication

Functions of Nonverbal Communication

Reinforcing Verbal Messages

Substituting for Verbal Messages

Contradicting Verbal Messages

Managing Impressions and Regulating Interactions

Creating Immediacy

Deceiving Others

What About You? Nonverbal Immediacy Scale

Nonverbal Communication Codes

Gestures and Body Movements

Real Communicator: Octavia Spencer

Facial Expressions

Eye Behavior

Voice

Physical Appearance

Space and Environment

Communication Across Cultures: What Nurses Wear

Evaluating Communication Ethics: The Job Killer Tat

Touch

Time Orientation

Influences on Nonverbal Communication

Culture and Nonverbal Communication

Mediated Nonverbal Communication

Wired for Communication: War Games Without Weapons, Sometimes Without Words

The Situational Context

REAL REFERENCE: A Study Tool

Chapter 6. Communication and Culture

Understanding Culture

Culture Is Learned

Culture Is Expressed Through Communication

Intercultural Communication Matters

Communication and Cultural Variations

High- and Low-Context Cultures

Real Communicator: Vanessa Gonzalez

Collectivist and Individualist Orientations

Comfort with Uncertainty

Masculine and Feminine Orientations

Approaches to Power Distance

Time Orientation

Value of Emotional Expression

What About You? Cultural Values Assessment

Understanding Group Affiliations

Co-Cultural Communication

Social Identity and Intergroup Communication

Wired for Communication: Online Gamers: Women are Hard-core, Too

Communication Across Cultures: The It Gets Better Project

Intercultural Communication Challenges

Anxiety

Ethnocentrism

Discrimination

Improving Intercultural Communication

Mindfulness

Openness to Other Cultures

Effective Intergroup Contact

Appropriate Accommodation

Evaluating Communication Ethics: That’s Not a Soy Substitute

Practice at Using Your Skills

REAL REFERENCE: A Study Tool

Chapter 7. Listening

How We Listen

The Listening Process

Communication Across Cultures: A Quick Lesson in Deaf Etiquette

Listening Goals

What About You? Assess Your Listening Style

The Value of Listening Well

Effective Listening Helps Your Career

Effective Listening Saves Time and Money

Effective Listening Creates Opportunities

Effective Listening Strengthens Relationships

Effective Listening Accomplishes Your Goals

Listening Challenges

Environmental Factors

Biological Factors

Hearing and Processing Challenges

Multitasking

Motivational Factors

Wired for Communication: Don’t Touch That Smartphone

Negative Attitudes About Listening

Real Communicator: Tammy Lin

Unethical Listening

Defensive Listening

Biased Listening

Self-Absorbed Listening

Pseudolistening

Listening Contexts

Evaluating Communication Ethics: Listening When You’re Sick of Hearing

The Relational and Situational Listening Contexts

The Cultural Listening Context

The Technology Listening Context

REAL REFERENCE: A Study Tool

Part Two. Interpersonal Communication

Chapter 8. Developing and Maintaining Relationships

Types of Interpersonal Relationships

Family Relationships

Friendship and Social Relationships

Wired for Communication: Is This Relationship Real?

Romantic Relationships

Online Relationships

Evaluating Communication Ethics: Money, Family, and Paying the Bills

Why We Form Relationships

Proximity

Attractive Qualities

Similarity

Personal and Social Needs

Managing Relationship Dynamics

Costs and Rewards

What About You? Assessing the Costs and Rewards of a Relationship

Reducing Uncertainty

Dialectical Tensions

Self-Disclosure and Interpersonal Relationships

Social Penetration

Managing Privacy

Real Communicator: May Hui

Strategic Topic Avoidance

Stages of a Relationship

Initiating Stage

Exploratory Stage

Intensification Stage

Stable Stage

Declining Stage

Communication Across Cultures: Grieving Relationships

Repair Stage

Termination Stage

Reconciliation

REAL REFERENCE: A Study Tool

Chapter 9. Managing Conflict in Relationships

Understanding Conflict

Unproductive Conflict

Productive Conflict

Conflict Triggers

Inaccurate Perceptions

Incompatible Goals

Relational Transgressions

Provocation

Factors Affecting Conflict

Power Dynamics

Attitudes Toward Conflict

Communication Climate

Culture and Conflict

Communication Channel

Wired for Communication: Locking Down Trolls versus Free Speech

Strategies for Managing Conflict

Escapist Strategies

Communication Across Cultures: Yours, Mine, and Both of Ours

Competitive Strategies

Cooperative Strategies

Evaluating Communication Ethics: The Accidental Relationship Counselor

What About You? Self-Assessment on Conflict Management Styles

Reconciliation

Apology

Forgiveness

Real Communicator: Anonymous

REAL REFERENCE: A Study Tool

Part Three. Group and Organizational Communication

Chapter 10. Communicating in Groups

Understanding Groups

Characteristics of Groups

Types of Groups

Wired for Communication: Smart Mobs: What Flash Mobs and Political Protests Have in Common

Stages of Group Development

Real Communicator: Bambi Francisco Roizen

Complexity of Group Communication

Size of Groups

The Formation of Cliques

Social Loafing

What About You? Are You a “Social Loafer�?

Group Networks

Understanding Group Roles

Task Roles

Social Roles

Antigroup Roles

Role Conflict

Status

Group Climate

Cohesion

Communication Across Cultures: The International American Pastime

Norms

Clarity of Goals

Individual Differences

Evaluating Communication Ethics: Sketchy Behavior

REAL REFERENCE: A Study Tool

Chapter 11. Leadership and Decision Making in Groups

Understanding Group Leadership

Sources of Power

Communication Across Cultures: Gender Judo

Shared Leadership

Group Leadership Behavior

Leadership Qualities

What About You? What Type of Leader Are You?

Evaluating Communication Ethics: Leading the Interns

Unethical Leadership

Culture and Group Leadership

Cultural Variations

Gender and Leadership

Decision Making in Groups

Groupthink

The Problem-Solving Process

Leadership in Meetings

Planning Meetings Effectively

Managing Meetings Effectively

Real Communicator: Aaron Tolson

Using Meeting Technology Effectively

Wired for Communication: Robots are here to stay

Evaluating Group Performance

Informational Considerations

Procedural Effectiveness

Interpersonal Performance

Individual Performance

REAL REFERENCE: A Study Tool

Chapter 12. Communicating in Organizations

Approaches to Managing Organizations

Classical Management Approach

Human Relations Approach

Human Resources Approach

The Systems Approach

Communicating Organizational Culture

Organizational Storytelling

Real Communicator: Kibibi Springs

Learning About Organizational Culture

Relational Contexts in Organizations

Supervisee Relationships

Mentor–Protégé Relationships

Peer Relationships

Evaluating Communication Ethics: More Than Friends at Work

Organizational Challenges

Workplace Conflict

Using Technology

Wired for Communication: Working Here, There, and Everywhere

Globalization

Work–Life Balance

Communication Across Cultures: Work–Life Balance: Around the Globe and Around the Block

Sexual Harassment

What About You? Are You Off Balance?

REAL REFERENCE: A Study Tool

Part Four. Public Speaking

Chapter 13. Preparing and Researching Presentations

The Power of Public Speaking

Clarify the General Purpose of Your Speech

Informative Speeches

Persuasive Speeches

Special-Occasion Speeches

Analyze Your Audience

Considering Audience Expectations and Situational Factors

Considering Audience Demographics and Psychographics Anticipating Your Audience’s Response

What About You? Assessing Your Audience Analysis

Real Communicator: Matt Schermerhorn

Choose Your Topic

Finding a Topic That Intrigues You

Brainstorming and Clustering

Narrowing Your Topic

Determining the Specific Purpose of Your Speech

Developing a Thesis Statement

Research the Topic

Types of Information to Consider

Communication Across Cultures: Human Trafficking: Art, Survival, and Advocacy

Researching Supporting Material

Wired for Communication: The Library in the Sky

Evaluating Supporting Material

Ethical Speaking: Take Responsibility for Your Speech

Recognizing Plagiarism

Taking Accurate Notes

Evaluating Communication Ethics: Didn’t I Already Say That?

Speaking Ethically and Responsibly

REAL REFERENCE: A Study Tool

Chapter 14. Organizing, Writing and Outlining Presentations

Organizing Your Speech Points

Identifying Your Main Points

Supporting Your Main Points

Arranging Your Points

Evaluating Communication Ethics: The Ethics of Using Research

Connecting Your Points

Communication Across Cultures: Evidence, Popular Culture, and the “CSI Effect�

Using Language That Works

Respect Your Audience

Keep It Simple

Use Vivid Language

Incorporate Repetition, Allusion, and Comparisons

Crafting a Strong Introduction

Capture Your Audience’s Attention

Introduce Your Purpose and Thesis

Preview Your Main Points

Connect with Your Audience

Crafting a Strong Conclusion

Signal the End

Reinforce Your Topic, Purpose, and Main Points

Make an Impact

Real Communicator: Mark Weinfeld

Challenge the Audience to Respond

Outlining Your Speech

Wired for Communication: Bullets on the Brain

Essentials of Outlining

Styles of Outlines

From Preparation Outline to Speaking Outline

What About You? Assessing Your Outlining Skills

REAL REFERENCE: A Study Tool

Chapter 15. Delivering Presentations

Understand and Address Anxiety

Identify Anxiety Triggers

What About You? Personal Report of Public Speaking Anxiety

Build Your Confidence

Wired for Communication: Face Your Public Speaking Fears in Virtual Reality

Methods of Delivery

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