Instant download Quality and Performance Excellence 7th Edition Evans Test Bank pdf docx epub after payment.
Product Details:
- ISBN-10 : 1133955932
- ISBN-13 : 978-1133955931
- Author: James R. Evans
Table of contents:
- Part 1: Principles of Quality
- Chapter 1: Introduction to Quality
- Defining Quality
- History of Quality Management
- Quality in Manufacturing
- Quality in Service Organizations
- Quality in Business Support Functions
- The Role of the Quality Function
- Quality and Competitive Advantage
- Quality and Personal Values
- Summary of Key Points and Terminology
- Review Questions
- Discussion Questions
- Projects, Etc.
- Cases
- Notes
- Chapter 2: Foundations of Quality Management
- The Deming Philosophy
- The Juran Philosophy
- The Crosby Philosophy
- Other Quality Philosophers
- Principles, Practices, and Techniques of Quality Management
- Variation and Statistical Thinking
- Quality Management Systems
- Summary of Key Points and Terminology
- Review Questions
- Discussion Questions
- Projects, Etc.
- Cases
- Notes
- Chapter 3: Customer Focus
- Customer Satisfaction and Engagement
- Identifying Customers
- Understanding Customer Needs
- Linking Customer Needs to Design, Production, and Service Delivery
- Building a Customer-Focused Organization
- Managing Customer Relationships
- Measuring Customer Satisfaction and Engagement
- Summary of Key Points and Terminology
- Review Questions
- Discussion Questions
- Problems
- Projects, Etc.
- Cases
- Notes
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