Organization Theory and Design Canadian 3rd Edition Daft Test Bank

1. Part 1: Introduction to Organizations
2. Ch 1: Organizations and Organization Theory
3. A Look Inside: Air Canada
4. Organization Theory in Action
5. The Evolution of Organization Theory and Design
6. What Is an Organization?
7. Perspectives on Organizations
8. Dimensions of Organizational Design
9. Framework for the Book
10. Ch 1: Summary and Interpretation
11. Ch 1: Key Concepts
12. Ch 1: Discussion Questions
13. Chapter 1 Workbook: Measuring Dimensions of Organizations
14. Case for Analysis: Teleflex Canada: A Culture of Innovation
15. Part 2: Organizational Purpose and Structural Design
16. Ch 2: Strategy, Organizational Design, and Effectiveness
17. A Look Inside: Tim Hortons
18. The Role of Strategic Direction in Organizational Design
19. Organizational Purpose
20. A Framework for Selecting Strategy and Design
21. Assessing Organizational Effectiveness
22. Contingency Effectiveness Approaches
23. New Directions
24. Ch 2: Summary and Interpretation
25. Ch 2: Key Concepts
26. Ch 2: Discussion Questions
27. Chapter 2 Workbook: Identifying Company Goals and Strategies
28. Case for Analysis: Jones Soda
29. Case for Analysis: “I want there to be!”: Apple Inc.’s Foxconn Test
30. Chapter 2 Workshop: Competing Values
31. Ch 3: Fundamentals of Organizational Structure
32. A Look Inside: Desjardins Group (Desjardins)
33. Ch 3: Introduction
34. Organizational Structure
35. Information-Processing Perspective on Structure
36. Organizational Design Alternatives
37. Functional, Divisional, and Geographical Designs
38. Matrix Structure
39. Horizontal Structure
40. Virtual Network Structure
41. Hybrid Structures
42. Applications of Structural Design
43. New Directions
44. Ch 3: Summary and Interpretation
45. Ch 3: Key Concepts
46. Ch 3: Discussion Questions
47. Chapter 3 Workbook: You and Organizational Structure
48. Case for Analysis: Aquarius Advertising Agency
49. Case for Analysis: Eva’s Phoenix Print Shop
50. Part 3: Open-System Design Elements
51. Ch 4: The External Environment
52. A Look Inside: Nokia
53. Ch 4: Introduction
54. The Environmental Domain
55. Environmental Uncertainty
56. Adapting to Environmental Uncertainty
57. Framework for Organizational Responses to Uncertainty
58. Resource Dependence
59. Controlling Environmental Resources
60. Ch 4: Summary and Interpretation
61. Ch 4: Key Concepts
62. Ch 4: Discussion Questions
63. Chapter 4 Workbook: Organizations You Rely On
64. Case for Analysis: The Paradoxical Twins: Acme and Omega Electronics
65. Case for Analysis: Vancity: Doing Good, Doing Well
66. Ch 5: Interorganizational Relationships
67. A Look Inside: Toyota Motor Corporation (Toyota)
68. Ch 5: Introduction
69. Organizational Ecosystems
70. Resource Dependence
71. Collaborative Networks
72. Population Ecology
73. Institutionalism
74. Ch 5: Summary and Interpretation
75. Ch 5: Key Concepts
76. Ch 5: Discussion Questions
77. Chapter 5 Workbook: Management Fads
78. Case for Analysis: Apple
79. Case for Analysis: Hugh Russel, Inc.
80. Chapter 5 Workshop: Ugli Orange Case
81. Ch 6: Designing Organizations for the International Environment
82. A Look Inside: Alcan
83. Ch 6: Introduction
84. Entering the Global Arena
85. Designing Structure to Fit Global Strategy
86. Building Global Capabilities
87. Cultural Differences in Coordination and Control
88. The Transnational Model of Organization
89. Ch 6: Summary and Interpretation
90. Ch 6: Key Concepts
91. Ch 6: Discussion Questions
92. Chapter 6 Workbook: Appreciating Cultural Differences
93. Case for Analysis: Ivanhoe Mines
94. Case for Analysis: The “Pianistic Other” in Shenzhen
95. Chapter 6 Workshop: Working Abroad
96. Part 4: Internal Design Elements
97. Ch 7: Manufacturing and Service Technologies
98. A Look Inside: Manitobah Mukluks
99. Ch 7: Introduction
100. Core Organization Manufacturing Technology
101. Contemporary Applications
102. Core Organization Service Technology
103. Noncore Departmental Technology
104. Department Design
105. Workflow Interdependence among Departments
106. Impact of Technology on Job Design
107. Ch 7: Summary and Interpretation
108. Ch 7: Key Concepts
109. Ch 7: Discussion Questions
110. Chapter 7 Workbook: Bistro Technology
111. Case for Analysis: Metropolitan College
112. Ch 8: Organization Size, Life Cycle, and Decline
113. A Look Inside: Interpol
114. Ch 8: Introduction
115. Organization Size: Is Bigger Better?
116. Organizational Life Cycle
117. Organizational Bureaucracy and Control
118. Bureaucracy in a Changing World
119. Organizational Control Strategies
120. Organizational Decline and Downsizing
121. Ch 8: Summary and Interpretation
122. Ch 8: Key Concepts
123. Ch 8: Discussion Questions
124. Chapter 8 Workbook: Control Mechanisms
125. Case for Analysis: Daily Grind Coffee Inc.
126. Case for Analysis: I Love Rewards Inc.
127. Part 5: Managing Dynamic Processes
128. Ch 9: Organizational Culture and Ethical Values
129. A Look Inside: Birks & Mayors Inc. (Birks)
130. Organizational Culture
131. Organizational Design and Culture
132. Organizational Culture, Learning, and Performance
133. Ethical Values and Social Responsibility
134. Sources of Ethical Values in Organizations
135. How Leaders Shape Culture and Ethics
136. Organizational Culture and Ethics in a Global Environment
137. Ch 9: Summary and Interpretation
138. Ch 9: Key Concepts
139. Ch 9: Discussion Questions
140. Chapter 9 Workbook: Shop ’Til You Drop: Organizational Culture in the Retail World
141. Case for Analysis: Closing the Gap Healthcare Group
142. Case for Analysis: Queen’s Returns Radler Gift
143. Chapter 9 Workshop: Where to Begin—A Framework for Developing Your CSR Strategy
144. Ch 10: Innovation and Change
145. A Look Inside: Toyota Motor Corporation
146. Ch 10: Introduction
147. Innovate or Perish: The Strategic Role of Change
148. Elements for Successful Change
149. Technology Change
150. New Products and Services
151. Strategy and Structure Change
152. Culture Change
153. Strategies for Implementing Change
154. Ch 10: Summary and Interpretation
155. Ch 10: Key Concepts
156. Ch 10: Discussion Questions
157. Chapter 10 Workbook: Innovation Climate
158. Case for Analysis: Change at Defence Research and Development—DRDC Toronto
159. Case for Analysis: Osoyoos Band
160. Ch 11: Decision-Making Processes
161. A Look Inside: Anishinabek Nation
162. Ch 11: Introduction
163. Definitions
164. Individual Decision Making
165. Organizational Decision Making
166. The Learning Organization
167. Contingency Decision-Making Framework
168. Special Decision Circumstances
169. Ch 11: Summary and Interpretation
170. Ch 11: Key Concepts
171. Ch 11: Discussion Questions
172. Chapter 11 Workbook: Decision Styles
173. Case for Analysis: The Big Carrot
174. Case for Analysis: Nackawic Community Story
175. Chapter 11 Workshop: Mist Ridge
176. Ch 12: Conflict, Power, and Politics
177. A Look Inside: Harold Ballard and the Toronto Maple Leafs
178. Ch 12: Introduction
179. Intergroup Conflict in Organizations
180. Power and Organizations
181. Political Processes in Organizations
182. Using Power, Politics, and Collaboration
183. Ch 12: Summary and Interpretation
184. Ch 12: Key Concepts
185. Ch 12: Discussion Questions
186. Chapter 12 Workbook: How Do You Handle Conflict?
187. Case for Analysis: The Irving Dynasty to End?
188. Case for Analysis: The National Hockey League Collective Bargaining Agreement
189. Chapter 12 Workshop: Understanding Conflict in Your Teams
190. Integrative Cases
191. Integrative Case 1.0: IKEA: Scandinavian Style
192. Integrative Case 2.0: The Hospital for Sick Children (SickKids®)
193. Integrative Case 3.0: Costco: Join the Club
194. Integrative Case 4.0: “Ramrod” Stockwell
195. Integrative Case 5.0: Make Green Delicious: Sustainability at Jamie Kennedy Kitchens
196. Integrative Case 6.0: The Donor Services Department
197. Integrative Case 7.0: The War of the Woods: A Forestry Giant Seeks Peace
198. Integrative Case 8.0: Chiquita in Colombia
199. Integrative Case 9.0: Genocide in Rwanda: Leadership, Ethics and Organizational “Failure” in a P
200. Integrative Case 10.0: The International Career Opportunity: From Dream to Nightmare in Eight Weeks
201. References
202. Glossary
203. Name Index
204. Organization Index
205. Subject Index

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