Operations Management 13th Edition Stevenson Test Bank

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Product Details:

• ISBN-10 ‏ : ‎ 1259667472
• ISBN-13 ‏ : ‎ 978-1259667473
• Author:  William J Stevenson

Table of contents:

1. 1 Introduction to Operations Management
2. Introduction
3. Production of Goods Versus Providing Services
4. Why Learn About Operations Management?
5. Career Opportunities and Professional Societies
6. Process Management
7. The Scope of Operations Management
8. Reading: Why Manufacturing Matters
9. Operations Management and Decision Making
10. Reading: Analytics
11. The Historical Evolution of Operations Management
12. Operations Today
13. Reading: Agility Creates a Competitive Edge
14. Key issues for Today’s Business Operations
15. Readings: Universities Embrace Sustainability
16. Diet and the Environment: Vegetarian vs. Nonvegetarian
17. Operations Tour Wegmans Food Markets
18. Summary
19. Key Points
20. Key Terms
21. Discussion and Review Questions
22. Taking Stock
23. Critical Thinking Exercises
24. Case Hazel
25. Selected Bibliography & Further Readings
26. Problem-Solving Guide
27. 2 Competitiveness, Strategy, and Productivity
28. Introduction
29. Competitiveness
30. Mission and Strategies
31. Reading: Amazon Tops in Customer Service
32. Operations Strategy
33. Implications of Organization Strategy for Operations Management
34. Transforming Strategy into Action: The Balanced Scorecard
35. Productivity
36. Readings: Why Productivity Matters
37. Dutch Tomato Growers’ Productivity Advantage
38. Productivity Improvement
39. Summary
40. Key Points
41. Key Terms
42. Solved Problems
43. Discussion and Review Questions
44. Taking Stock
45. Critical Thinking Exercises
46. Problems
47. Case An American Tragedy: How a Good Company Died
48. Home-Style Cookies
49. Hazel Revisited
50. “Your Garden Gloves”
51. Operations Tour The U.S. Postal Service
52. Selected Bibliography and Further Readings

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