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The most comprehensive medical assisting resource available, Kinn’s The Medical Assistant, 11th Edition provides unparalleled coverage of the practical, real-world administrative and clinical skills essential to your success in health care. Kinn’s 11th Edition combines current, reliable content with innovative support tools to deliver an engaging learning experience and help you confidently prepare for today’s competitive job market.

 

Table of Content:

  1. Chapter 1: Becoming a Successful Student
  2. Who You are as a Learner: How Do You Learn Best?
  3. Time Management: Putting Time on Your Side
  4. Problem Solving and Conflict Management
  5. Study Skills: Tricks for Becoming a Successful Student
  6. Test-Taking Strategies: Taking Charge of Your Success
  7. Becoming a Critical Thinker: Making Mental Connections
  8. Connections
  9. Chapter 2: The Healthcare Industry
  10. The History of Medicine
  11. Medical Milestones
  12. Modern Medicine
  13. The National View of Healthcare
  14. Types of Healthcare Facilities
  15. Types of Medical Practice
  16. Healthcare Professionals
  17. Closing Comments
  18. Connections
  19. Unit One: Introduction to Medical Assisting
  20. Chapter 3: The Medical Assisting Profession
  21. The History of Medical Assisting
  22. The Scope of Practice of a Medical Assistant
  23. A Career in Medical Assisting
  24. Professional Appearance
  25. Education and Training
  26. Professional Organizations
  27. Closing Comments
  28. Connections
  29. Chapter 4: Professional Behavior in the Workplace
  30. The Meaning of Professionalism
  31. Work Ethics
  32. Characteristics of Professionalism
  33. Obstructions to Professionalism
  34. Professional Attributes
  35. Knowing the Facility and Its Employees
  36. Documentation
  37. Interpersonal Skills
  38. Substance Abuse
  39. Closing Comments
  40. Connections
  41. Chapter 5: Interpersonal Skills and Human Behavior
  42. First Impressions
  43. Communication Paths
  44. The Process of Communication
  45. Warnings Against Advising a Patient
  46. Observing Carefully
  47. Abnormal Behavior Patterns
  48. Defense Mechanisms
  49. Conflict
  50. Boundaries
  51. Barriers to Communication
  52. Communication during Difficult Times
  53. Multicultural Issues
  54. Communicating during the Patient Encounter
  55. Closing Comments
  56. Connections
  57. Chapter 6: Medicine and Ethics
  58. History of Ethics in Medicine
  59. Who Decides what is Ethical?
  60. The Role of the American Medical Association and its Council on Ethical and Judicial Affairs in Issues of Ethics
  61. Making Ethical Decisions
  62. Current Opinions of the Council on Ethical and Judicial Affairs and Medicine’s Ethical Issues
  63. Ethics and the Human Genome
  64. Other Ethical Issues
  65. Closing Comments
  66. Connections
  67. Chapter 7: Medicine and Law
  68. Jurisprudence and the Classifications of Law
  69. Anatomy of a Medical Professional Liability Lawsuit
  70. Arbitration
  71. Medical Professional Liability and Negligence
  72. Law and Medical Practice
  73. Physician Licensure and Registration
  74. Closing Comments
  75. Connections
  76. Unit Two: Administrative Medical Assisting
  77. Chapter 8: Computer Concepts
  78. Computers Today
  79. Computer Basics
  80. Types of Computers
  81. Parts of the Computer
  82. Inside the Computer
  83. Peripheral Devices
  84. Adding a Program to a Computer
  85. File Formats
  86. Computer Networking
  87. Servers
  88. The Internet
  89. Browsers
  90. Using a Phone to Perform Computer Functions
  91. The Computer as a Co-Worker
  92. Computer Security
  93. Hipaa Regulations and Computers
  94. Electronic Signatures
  95. Computers and Ergonomics
  96. Closing Comments
  97. Connections
  98. Chapter 9: Telephone Techniques
  99. Effective use of the Telephone
  100. Managing Telephone Calls
  101. Typical Incoming Calls
  102. Special Incoming Calls
  103. Handling Difficult Calls
  104. Emergency Calls
  105. Typical Outgoing Calls
  106. Telephone Services
  107. Using Long Distance and Special Services
  108. Office Telephone Equipment Needs
  109. Using a Telephone Directory
  110. Closing Comments
  111. Connections
  112. Chapter 10: Scheduling Appointments
  113. Using Established Priorities for Appointment Scheduling
  114. Methods of Scheduling Appointments
  115. Advance Preparation
  116. Types of Appointment Scheduling
  117. Time Patterns
  118. Patient Wait Time
  119. Telephone Scheduling
  120. Scheduling Appointments for New Patients
  121. Scheduling Appointments for Established Patients
  122. Scheduling Other Types of Appointments
  123. Special Circumstances
  124. Failed Appointments
  125. No-Show Policy
  126. Increasing Appointment Show Rates
  127. Handling Cancellations and Delays
  128. Other Types of Appointments
  129. Planning for the Next Day
  130. Closing Comments
  131. Connections
  132. Chapter 11: Patient Reception and Processing
  133. The Office Mission Statement
  134. The Reception Area
  135. Preparing for Patient Arrival
  136. Greeting the Patient
  137. Registration Procedures
  138. Showing Consideration for Patients’ Time
  139. Escorting and Instructing the Patient
  140. Medical Record Placement
  141. Challenging Situations
  142. The Friendly Farewell
  143. Patient Checkout
  144. Closing Comments
  145. Connections
  146. Chapter 12: Office Environment and Daily Operations
  147. The Office Policy and Procedures Manual
  148. Opening the Office
  149. Preparing for the Day Ahead
  150. Patient Traffic Flow
  151. Visitors to the Office
  152. Daily, Weekly, and Monthly Duties
  153. Supplies and Equipment in the Physician’s Office
  154. Preventing Waste
  155. Lunch and Break Times
  156. Sending and Receiving E-Mail
  157. Internet Research
  158. Traveling for Business Purposes
  159. Basic Safety and Security in the Medical Office
  160. Emergency Preparedness
  161. Waste Storage and Destruction
  162. Ergonomics
  163. Identifying and Sharing Community Resources
  164. Closing the Office
  165. Closing Comments
  166. Connections
  167. Chapter 13: Written Communications and Mail Processing
  168. Reflection on the Physician
  169. Writing Skills and Composing Tips
  170. Equipment and Supplies
  171. Letter Styles
  172. Spacing and Margins
  173. The Parts of a Letter
  174. Other Types of Written Communication
  175. Editing
  176. Developing a Portfolio
  177. U. S. Postal Service
  178. Mail Processing
  179. Using Mail Merge
  180. Closing Comments
  181. Connections
  182. Unit Three: Health Information in the Medical Office
  183. Chapter 14: The Paper Medical Record
  184. The Importance of Medical Records
  185. Ownership of the Medical Record
  186. Creating an Efficient Medical Records Management System
  187. Organization of the Medical Record
  188. Contents of the Complete Case History
  189. Making Additions to the Patient’s Record
  190. Making Corrections and Alterations to Medical Records
  191. Keeping Records Current
  192. Transfer, Destruction, and Retention of Medical Records
  193. Releasing Medical Record Information
  194. Dictation and Transcription
  195. Filing Equipment
  196. Filing Supplies
  197. Filing Procedures
  198. Filing Methods
  199. Organization of Files
  200. Closing Comments
  201. Connections
  202. Chapter 15: The Electronic Medical Record
  203. Executive Order to Promote Interoperability of EMR Systems
  204. Technologic Terms in Health Information
  205. Advantages and Disadvantages of the EMR
  206. Capabilities of EMR Systems
  207. Patients’ Concerns about the EMR
  208. Making Additions and Corrections to the EMR
  209. Nonverbal Communication with the Patient When Using the EMR
  210. The Nationwide Health Information Network
  211. Backup Systems for the EMR
  212. The Medical Assistant and the EMR
  213. Closing Comments
  214. Connections
  215. Chapter 16: Health Information Management
  216. Evolution of the Profession
  217. Uses of Healthcare Data
  218. What are High-Quality Data?
  219. Challenges of Quality Assurance Problems
  220. The Health Insurance Portability and Accountability Act
  221. National Center for Health Statistics
  222. Total Quality Management
  223. Risk Management
  224. Acknowledging and Disclosing Medical Errors
  225. Closing Comments
  226. Connections
  227. Chapter 17: Privacy in the Physician’s Office
  228. Health Insurance Portability and Accountability Act
  229. Permission to Disclose Protected Health Information
  230. HIPAA and Emergency Preparedness
  231. Closing Comments
  232. Connections
  233. Unit Four: Billing and Coding Procedures
  234. Chapter 18: Basics of Diagnostic Coding
  235. Getting to Know the ICD-9-CM
  236. Structure of the ICD-9-CM
  237. Beginning the Coding Process
  238. Steps in ICD-9-CM Coding
  239. Special Coding Instructions
  240. Maximizing Third-Party Reimbursement
  241. Closing Comments
  242. Connections
  243. Chapter 19: Basics of Procedural Coding
  244. Getting to Know the CPT
  245. The CPT Code
  246. Format of the CPT Coding Manual
  247. Content of the CPT Manual
  248. Beginning the Coding Process
  249. Using the Alphabetic Index
  250. Using the Main Text (Tabular Index)
  251. Surgery Coding
  252. Understanding Evaluation and Management Coding
  253. Anesthesia Coding
  254. Radiology Coding
  255. Coding for the Pathology and Laboratory Section
  256. Coding for the Medicine Section
  257. The Healthcare Common Procedure Coding System
  258. Coding Levels: CPT Versus HCPCS
  259. Closing Comments
  260. Connections
  261. Chapter 20: Basics of Health Insurance
  262. Cycle of Health Insurance
  263. Types of Health Insurance
  264. Types of Insurance Benefits
  265. How Benefits are Determined
  266. Health Insurance Providers
  267. Commercial Insurance
  268. Understanding Insurance Plan Requirements
  269. Utilization Management/Utilization Review
  270. Verification of Insurance Benefits
  271. Precertification and Preauthorization
  272. Fee Schedules
  273. Deductibles and Co-Insurance
  274. Connections
  275. Chapter 21: The Health Insurance Claim Form
  276. Types of Claims
  277. Guidelines for Data Gathering
  278. Completing the CMS-1500 Form
  279. Guidelines for Reviewing Claims before Submission
  280. Preventing Rejection of Claims
  281. Checking the Status of a Claim
  282. Closing Comments
  283. Connections
  284. Chapter 22: Professional Fees, Billing, and Collecting
  285. How Fees Are Determined
  286. Explaining Fees to Patients
  287. Bookkeeping Computations Used on Patient Accounts
  288. Comparison of Manual and Computerized Bookkeeping Systems
  289. Special Bookkeeping Entries
  290. Balancing the Accounts Receivable and Accounts Receivable Control
  291. Payment Options
  292. Insurance or Other Third-Party Payers
  293. Collection Procedures
  294. Medical Care for Those Who Cannot Pay
  295. Professional Courtesy
  296. Billing Minors
  297. Preparing Accounts for Collection Activity
  298. Collection Techniques
  299. Using Outside Collection Services
  300. Closing Comments
  301. Connections
  302. Unit Five: Financial and Practice Management
  303. Chapter 23: Banking Services and Procedures
  304. Banking in Today’s Business World
  305. Checks
  306. The Banking System
  307. Bank Accounts
  308. Bill Paying and Check Writing
  309. Precautions for Accepting Checks
  310. Endorsements
  311. Bank Statements and Reconciliation
  312. Signature Cards
  313. Bonding
  314. Closing Comments
  315. Connections
  316. Chapter 24: Financial and Practice Management
  317. What Is Accounting?
  318. Accounting Systems
  319. End of Day Summarizing
  320. Trial Balance of Accounts Receivable
  321. Accounts Payable Procedures
  322. Common Periodic Financial Reports
  323. Payroll Records
  324. Closing Comments
  325. Connections
  326. Chapter 25: Medical Practice Management and Human Resources
  327. Today’s Office Managers
  328. Who’s in Charge?
  329. The New Office Manager
  330. Creating a Team Atmosphere
  331. Selecting the Right Staff Members
  332. Orientation and Training: Critical Factors for Successful Employees
  333. Using Performance Evaluations Effectively
  334. Staff Meetings
  335. Seeing the Whole Picture
  336. Office Management Tools
  337. Closing Comments
  338. Connections
  339. Chapter 26: Medical Practice Marketing and Customer Service
  340. Developing Marketing Strategies
  341. Promoting the Practice
  342. High-Quality Customer Service in the Medical Practice
  343. Closing Comments
  344. Connections
  345. Unit Six: Fundamentals of Clinical Medical Assisting
  346. Chapter 27: Infection Control
  347. Disease
  348. The Chain of Infection
  349. The Inflammatory Response
  350. Types of Infections
  351. Osha Standards for the Healthcare Setting
  352. Aseptic Techniques: Prevention of Disease Transmission
  353. Role of the Medical Assistant in Asepsis
  354. Closing Comments
  355. Connections
  356. Chapter 28: Patient Assessment
  357. Medical History
  358. Understanding and Communicating with Patients
  359. Interviewing the Patient
  360. Assessing the Patient
  361. Documentation
  362. Closing Comments
  363. Connections
  364. Chapter 29: Patient Education
  365. Patient Education and Models of Health and Illness
  366. The Teaching Plan
  367. Closing Comments
  368. Connections
  369. Chapter 30: Nutrition and Health Promotion
  370. Nutrition and Dietetics
  371. The Food Guide Pyramid
  372. Nutritional Status Assessment
  373. Therapeutic Nutrition
  374. Reading Food Labels
  375. Food-Borne Diseases
  376. Food Contaminants
  377. Eating Disorders
  378. Obesity
  379. Health Promotion
  380. Closing Comments
  381. Connections
  382. Chapter 31: Vital Signs
  383. Factors that may Influence Vital Signs
  384. Temperature
  385. Pulse
  386. Respiration
  387. Blood Pressure
  388. Anthropometric Measurement
  389. Closing Comments
  390. Connections
  391. Chapter 32: Assisting with the Primary Physical Examination
  392. Anatomy and Physiology
  393. Primary Care Physician
  394. Physical Examination
  395. Principles of Body Mechanics
  396. Examination Sequence
  397. Role of the Medical Assistant
  398. Closing Comments
  399. Connections
  400. Unit Seven: Assisting with Medications
  401. Chapter 33: Principles of Pharmacology
  402. Government Regulation
  403. Drug Abuse
  404. Drug Names
  405. Approaches to Studying Pharmacology
  406. Drug Interactions with the Body
  407. Factors that Affect Drug Action
  408. Classifications of Drug Actions
  409. Herbal and Alternative Therapies
  410. Closing Comments
  411. Connections
  412. Chapter 34: Pharmacology Math
  413. Drug Labels
  414. Math Basics
  415. Systems of Measurement
  416. Calculating Drug Dosages for Administration
  417. Pediatric Dosages
  418. Reconstituting Powdered Injectable Medications
  419. Closing Comments
  420. Connections
  421. Chapter 35: Administering Medications
  422. Safety in Drug Administration
  423. Drug Forms and Administration
  424. Principles of Intravenous Therapy
  425. Closing Comments
  426. Connections
  427. Unit Eight: Assisting with Medical Specialties
  428. Chapter 36: Emergency Preparedness and Assisting with Medical Emergencies
  429. Safety in the Healthcare Facility
  430. Disposal of Hazardous Waste
  431. Emergency Preparedness
  432. Assisting with Medical Emergencies
  433. General Rules for Emergencies
  434. Common Office Emergencies
  435. Closing Comments
  436. Connections
  437. Chapter 37: Assisting in Ophthalmology and Otolaryngology
  438. Examination of the Eye
  439. Examination of the Ear
  440. Examination of the Nose and Throat
  441. Closing Comments
  442. Connections
  443. Chapter 38: Assisting in Dermatology
  444. Anatomy and Physiology
  445. Diseases and Disorders
  446. Dermatologic Procedures
  447. Closing Comments
  448. Connections
  449. Chapter 39: Assisting in Gastroenterology
  450. Anatomy and Physiology
  451. Diseases of the Gastrointestinal System
  452. Diseases of the Liver and Gallbladder
  453. The Medical Assistant’s Role in the Gastrointestinal Examination
  454. Closing Comments
  455. Connections
  456. Chapter 40: Assisting in Urology and Male Reproduction
  457. Anatomy and Physiology of the Urinary System
  458. Disorders of the Urinary System
  459. Pediatric Urologic Disorders
  460. Anatomy and Physiology of the Male Reproductive System
  461. Disorders of the Male Reproductive Tract
  462. The Medical Assistant’s Role in Urologic and Male Reproductive Examinations
  463. Closing Comments
  464. Connections
  465. Chapter 41: Assisting in Obstetrics and Gynecology
  466. Anatomy and Physiology
  467. Contraception
  468. Gynecologic Diseases and Disorders
  469. Pregnancy
  470. Menopause
  471. The Medical Assistant’s Role in Gynecologic and Obstetric Procedures
  472. Diagnostic Testing
  473. Closing Comments
  474. Connections
  475. Chapter 42: Assisting in Pediatrics
  476. Normal Growth and Development
  477. Pediatric Diseases and Disorders
  478. Immunizations
  479. The Pediatric Patient
  480. The Medical Assistant’s Role in Pediatric Procedures
  481. Injury Prevention
  482. The Adolescent Patient
  483. Child Abuse
  484. Closing Comments
  485. Connections
  486. Chapter 43: Assisting in Orthopedic Medicine
  487. Anatomy and Physiology of the Musculoskeletal System
  488. Musculoskeletal Diseases and Disorders
  489. The Medical Assistant’s Role in Assisting with Orthopedic Procedures
  490. Specialized Diagnostic Procedures in Orthopedics
  491. Radiology
  492. Therapeutic Modalities
  493. Ambulatory Devices
  494. Assisting with Casting
  495. Closing Comments
  496. Connections
  497. Chapter 44: Assisting in Neurology and Mental Health
  498. Anatomy and Physiology
  499. Diseases and Disorders of the Central Nervous System
  500. Diseases of the Peripheral Nervous System
  501. Mental Health
  502. The Medical Assistant’s Role in the Neurologic Examination
  503. Diagnostic Testing
  504. Closing Comments
  505. Connections
  506. Chapter 45: Assisting in Endocrinology
  507. Anatomy and Physiology of the Endocrine System
  508. Diseases and Disorders of the Endocrine System
  509. Follow-Up for Patients with Diabetes
  510. Closing Comments
  511. Connections
  512. Chapter 46: Assisting in Pulmonary Medicine
  513. The Respiratory System
  514. Ventilation
  515. Respiratory System Defenses
  516. Major Diseases of the Respiratory System
  517. The Medical Assistant’s Role in Pulmonary Procedures
  518. Closing Comments
  519. Connections
  520. Chapter 47: Assisting in Cardiology
  521. Anatomy of the Heart
  522. Diseases and Disorders of the Heart
  523. Blood Vessels
  524. Vascular Disorders
  525. Diagnostic Procedures and Treatments
  526. Closing Comments
  527. Connections
  528. Chapter 48: Assisting in Geriatrics
  529. Changes in Anatomy and Physiology
  530. The Medical Assistant’s Role in Caring for the Older Patient
  531. Closing Comments
  532. Connections
  533. Unit Nine: Diagnostic Procedures
  534. Chapter 49: Principles of Electrocardiography
  535. The Electrical Conduction System of the Heart
  536. The Electrocardiograph
  537. Performing Electrocardiography
  538. Interpreting an ECG Strip
  539. Related Cardiac Diagnostic Tests
  540. Closing Comments
  541. Connections
  542. Chapter 50: Assisting with Diagnostic Imaging
  543. Basic Principles of Radiography
  544. Radiographic Positioning
  545. Diagnostic Imaging Modalities
  546. Basic Radiographic Procedure
  547. Scheduling and Sequencing Diagnostic Imaging Procedures
  548. Radiation Safety
  549. Personnel Safety
  550. The Role of the Medical Assistant
  551. Closing Comments
  552. Connections
  553. Chapter 51: Assisting in the Clinical Laboratory
  554. Role of the Clinical Laboratory in Patient Care
  555. Divisions of the Clinical Laboratory
  556. Laboratory Safety
  557. Laboratory Hazards
  558. Specimen Collection, Processing, and Storage
  559. Proper Handling, Processing, and Storage
  560. Quality Assurance and Quality Control
  561. Laboratory Mathematics and Measurement
  562. Clinical Laboratory Equipment
  563. Closing Comments
  564. Connections
  565. Chapter 52: Assisting in the Analysis of Urine
  566. Physiology of Urine Formation
  567. Collecting a Urine Specimen
  568. Routine Urinalysis
  569. Urine Toxicology
  570. Culturing the Urine
  571. Closing Comments
  572. Legal and Ethical Issues
  573. Connections
  574. Chapter 53: Assisting in Phlebotomy
  575. Venipuncture Equipment
  576. Routine Venipuncture
  577. Problems Associated with Venipuncture
  578. Specimen Recollection
  579. Capillary Puncture
  580. Pediatric Phlebotomy
  581. Chain of Custody
  582. Closing Comments
  583. Connections
  584. Chapter 54: Assisting in the Analysis of Blood
  585. Hematology
  586. Collection of Blood Specimens
  587. Hemoglobin
  588. Red Blood Cell Count
  589. White Blood Cell Count
  590. Red Cell Indices
  591. Differential Cell Count
  592. Erythrocyte Sedimentation Rate
  593. Coagulation Testing
  594. Immunohematology
  595. Clinical Chemistry
  596. Blood Glucose Testing
  597. Cholesterol Testing
  598. Closing Comments
  599. Connections
  600. Chapter 55: Assisting in Microbiology and Immunology
  601. Specimen Collection and Transport
  602. Classification of Microorganisms
  603. Microbiology Laboratory
  604. Identification of Pathogens in the Microbiology Laboratory
  605. Antimicrobial Susceptibility Testing
  606. Miscellaneous Microbiologic Testing
  607. Closing Comments
  608. Connections
  609. Unit Ten: Assisting with Surgeries
  610. Chapter 56: Surgical Supplies and Instruments
  611. Minor Surgery Room
  612. Surgical Solutions and Medications
  613. Surgical Instruments
  614. Classifications of Surgical Instruments
  615. Specialty Instruments
  616. Care and Handling of Instruments
  617. Drapes, Sutures, and Needles
  618. Closing Comments
  619. Connections
  620. Chapter 57: Surgical Asepsis and Assisting with Surgical Procedures
  621. Sterilization
  622. Surgical Procedures
  623. Assisting with Surgical Procedures
  624. Wound Care
  625. Closing Comments
  626. Connections
  627. Unit Eleven: Career Development
  628. Chapter 58: Career Development and Life Skills
  629. What Does the Employer Want?
  630. Assessing Strengths
  631. Developing Career Objectives
  632. Knowing Personal Needs
  633. Finding a Job
  634. Developing a Résumé
  635. Cover Letter
  636. Job Applications
  637. Job Interview
  638. You Got the Job!
  639. Life Skills
  640. Closing Comments
  641. Connections
  642. Glossary
  643. Index

 

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