Employee Training and Development 6th Edition Noe Test Bank

Employee Training and Development 6th Edition Noe Test Bank

Product details:

• ISBN-10 ‏ : ‎ 007802921X
• ISBN-13 ‏ : ‎ 978-0078029219
• Author: RAYMOND A. NOE

Raymond Noe’s Employee Training and Development sets the standard in this course area. First introduced in 1998, ETD became the market-defining text within 6 months of publication. Its popularity is due to its lively writing style and relevant examples of the most up-to-date developments in training, research and practice, including the strategic role of training and the use of new technologies in training.

Employee Training and Development 6th edition strikes a balance between research and real company practices. It provides students with a solid background in the fundamentals of training and development such as needs assessment, transfer of training, learning environment design, methods, and evaluation.

Table contents:

Chapter 1 
Introduction to Employee Training and Development 1
Forces Affecting the Workplace Make Training a Key Ingredient for Company 
Success 1
Introduction 2
What Is Training? 3
Designing Effective Training 5
The Forces Influencing Working and #Learning 8
Globalization 8
The Need for Leadership 10
Increased Value Placed on Knowledge 10
Attracting and Retaining Talent 11
Customer Service and Quality Emphasis 13
Changing Demographics and Diversity of the #Work Force 17
New Technology 19
High-Performance Models of Work Systems 21
Economic Changes 22
Snapshot of Training Practices 23
Training Facts and Figures 23
Training Investment Leaders 25
Roles and Positions of Training Professionals 27
Who Provides Training? 29
Who Is in Charge of Training? 29
Preparing to Work in Training 30
Organization of This Book 30
Key Terms 31
Discussion Questions 32
Application Assignments 32
Endnotes 33
Chapter 2 
Strategic Training 37
Learning Is Business at Nokia 37
Introduction 39
The Evolution of Training?s Role 40
The Strategic Training and Development #Process 43
Identify the Company?s Business Strategy 44
Identify Strategic Training and Development Initiatives That Support the 
Strategy 45
Provide Training and Development Activities Linked to Strategic Training and 
Development Initiatives 47
Identify and Collect Metrics to Show #Training Success 50
Organizational Characteristics That #Influence Training 51
Roles of Employees and Managers 51
Top Management Support 52
Integration of Business Units 53
Global Presence 53
Business Conditions 54
Other Human Resource Management Practices 55
Extent of Unionization 56
Staff Involvement in Training and Development 56
Training Needs in Different Strategies 57
Models of Organizing the Training #Department 60
Faculty Model 60
Customer Model 61
Matrix Model 62
Corporate University Model (Corporate Training Universities) 63
Virtual Model (Virtual Training Organizations) 65
Marketing the Training Function 68
Summary 68
Key Terms 68
Discussion Questions 69
Application Assignments 69
Endnotes 70
Chapter 3 
Needs Assessment 73
Determining Training Needs at Union #Pacific Railroad 73
Introduction 74
Why Is Needs Assessment Necessary? 75
Who Should Participate in Needs #Assessment? 76
Methods Used in Needs Assessment 78
The Needs Assessment Process 80
Organizational Analysis 81
Person Analysis 84
Task Analysis 92
Competency Models 95
Scope of Needs Assessment 98
Needs Assessment in Practice 98
Summary 99
Key Terms 100
Discussion Questions 100
Application Assignments 101
Endnotes 102
Chapter 4 
Learning: Theories and Program #Design 105
A Positive Learning Environment #Energizes Training 105
Introduction 106
What Is Learning? What Is Learned? 107
Learning Theories 108
Reinforcement Theory 108
Social Learning Theory 109
Goal Theories 111
Need Theories 113
Expectancy Theory 113
Adult Learning Theory 114
Information Processing Theory 115
The Learning Process 116
Mental and Physical Processes 116
The Learning Cycle 118
Age Influences on Learning 118
Implications of the Learning Process for #Instruction 120
Instructional Emphasis for Learning #Outcomes 128
Considerations in Designing Effective Training Programs 129
Selecting and Preparing the Training Site 129
Selecting Trainers 131
How Trainers Can Make the Training Site and Instruction Conducive to Learning 
132
Program Design 133
Summary 138
Key Terms 139
Discussion Questions 139
Application Assignments 140
Endnotes 141
Chapter 5 
Transfer of Training 145
Training Makes the Grade at KLA-Tencor 145
Introduction 146
Training Design 148
Applications of Transfer of Training Theory 148
Self-Management Strategies 151
Work Environment Characteristics That Influence Transfer of Training 154
Climate for Transfer 154
Manager Support 156
Peer Support 159
Opportunity to Use Learned Capabilities 159
Technological Support 159
Organizational Environments That Encourage Transfer 160
The Learning Organization 160
Knowledge and Knowledge Management 161
Summary 165
Key Terms 165
Discussion Questions 165
Application Assignments 166
Endnotes 167
Chapter 6 
Training Evaluation 169
Training Is Flying High at Northwest #Airlines 169
Introduction 170
Reasons for Evaluating Training 171
Overview of the Evaluation Process 172
Outcomes Used in the Evaluation of Training Programs 173
Cognitive Outcomes 174
Skill-Based Outcomes 174
Affective Outcomes 176
Results 177
Return on Investment 178
Determining Whether Outcomes Are Good 178
Relevance 178
Reliability 179
Discrimination 179
Practicality 180
Evaluation Practices 180
Evaluation Designs 182
Threats to Validity: Alternative Explanations for Evaluation Results 182
Types of Evaluation Designs 184
Considerations in Choosing an Evaluation Design 189
Determining Return on Investment 190
Determining Costs 191
Determining Benefits 191
Example of a Cost-Benefit Analysis 192
Other Methods for Cost-Benefit Analysis 194
Practical Considerations in Determining Return on Investment 194
Summary 195
Key Terms 196
Discussion Questions 196
Application Assignments 197
Endnotes 198

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