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Medical assistants play a critical role in our changing world of health care, and COMPREHENSIVE MEDICAL ASSISTING, Sixth Edition, prepares them to lead in this growing field. Known for accuracy, completeness of coverage, and exacting technical detail, this proven book addresses the administrative and clinical tasks required of medical assistants while preparing them for certification exams. Divided into three sections, chapters start with general topics, including therapeutic communications, coping skills, and professionalism. Administrative chapters look behind the scenes, exploring electronic medical records, ICD-10 coding, and practice management. COMPREHENSIVE MEDICAL ASSISTING also maps clinical topics to ABHES, CAAHEP, and MAERB competencies, as well as CLIA-waived procedures, and delivers an exhaustive set of skills: taking patient medical histories, recording vital signs, explaining procedures, assisting during exams and surgery, infection control, and more.

 

Table of Content:

  1. Section I: General Procedures
  2. Unit I: Introduction to Medical Assisting and Health Professions
  3. Chapter 1: The Medical Assisting Profession
  4. Historical Perspective of the Profession
  5. Career Opportunities
  6. Education of the Medical Assistant
  7. Accreditation of Medical Assisting Programs
  8. Attributes of a Medical Assistant Professional
  9. American Association of Medical Assistants (AAMA)
  10. American Medical Technologists
  11. Other Certification
  12. Regulation of Health Care Providers
  13. Chapter 2: Health Care Settings and the Health Care Team
  14. Ambulatory Health Care Settings
  15. The Health Care Team
  16. Allied Health Professionals and Their Roles
  17. The Value of the Medical Assistant to the Health Care Team
  18. Unit II: The Therapeutic Approach
  19. Chapter 3: Coping Skills for the Medical Assistant
  20. What Is Stress?
  21. Factors Causing Stress in the Work Environment
  22. Ways to Reduce Stress
  23. Effect of Prolonged Stress – Burnout
  24. Chapter 4: Therapeutic Communication Skills
  25. Therapeutic Communication Defined
  26. The Communication Cycle
  27. Verbal and Nonverbal Communication
  28. Influence of Technology on Communication
  29. Factors Affecting Therapeutic Communication
  30. Roadblocks to Therapeutic Communication
  31. Barriers Caused by Cultural and Religious Diversity
  32. Establishing Multicultural Communication
  33. Therapeutic Communication in Action
  34. Patient Coaching and Navigation
  35. Chapter 5: The Therapeutic Approach to the Patient with a Life-Threatening Illness
  36. Life-Threatening Illness
  37. Choices in Life-Threatening Illness
  38. The Range of Psychological Suffering
  39. Patients with Cancer
  40. Patients with HIV/AIDS
  41. Patients with End-Stage Renal Disease
  42. The Therapeutic Response to Patients with Life-Threatening Illnesses
  43. Communication in End-of-Life Care
  44. The Stages of Grief
  45. The Challenge for the Medical Assistant
  46. Unit III: Responsible Medical Practice
  47. Chapter 6: Legal Considerations
  48. Sources of Law
  49. Administrative Law
  50. Contract Law
  51. Tort Law
  52. Informed Consent
  53. Risk Management
  54. Civil Litigation Process
  55. Statute of Limitations
  56. Public Duties
  57. Fraud
  58. Advance Directives
  59. Chapter 7: Ethical Considerations
  60. Ethics
  61. Keys to the AAMA Code of Ethics
  62. Ethical Guidelines for Health Care Providers
  63. Bioethics
  64. Allocation of Scarce or Limited Medical Resources
  65. Chapter 8: Emergency Procedures and First Aid
  66. Recognizing an Emergency
  67. Preparing for an Emergency
  68. Common Emergencies
  69. Breathing Emergencies and Cardiac Arrest
  70. Safety and Emergency Practices
  71. Section II: Administrative Procedures
  72. Unit IV: Integrated Administrative Procedures
  73. Chapter 9: Creating the Facility Environment
  74. Creating a Welcoming Environment
  75. The Reception Area
  76. Clinic Design and Environment
  77. Legal Compliance in the Facility
  78. Safety
  79. Opening the Facility
  80. Closing the Facility
  81. The Future Environment for Ambulatory Care
  82. Chapter 10: Computers in the Medical Clinic
  83. Categories of Computers
  84. Basic Computer Elements
  85. Cloud Computing
  86. Computer Maintenance
  87. Use of Computers in the Medical Clinic
  88. Design Considerations for a Computerized Medical Clinic
  89. Ergonomics
  90. Patient Confidentiality Related to a Computerized Medical Clinic
  91. Chapter 11: Telecommunications
  92. Basic Telephone Techniques
  93. Routing Calls in the Medical Clinic
  94. Telephone Documentation
  95. Using Telephone Directories
  96. Placing Outgoing Calls
  97. Placing Long-Distance Calls
  98. Legal and Ethical Considerations
  99. HIPAA Guidelines for Telephone Communications
  100. Americans with Disabilities Act (ADA)
  101. Telephone Technology
  102. Professionalism in Telecommunications
  103. Chapter 12: Patient Scheduling
  104. Tailoring the Scheduling System
  105. Scheduling Styles
  106. Analyzing Patient Flow
  107. Legal Issues
  108. Interpersonal Skills
  109. Guidelines for Scheduling Appointments
  110. Scheduling Software and Materials
  111. Inpatient and Outpatient Admissions Procedures
  112. Chapter 13: Medical Records Management
  113. The Purpose of Medical Records
  114. Ownership of Medical Records
  115. Authorization to Release Information
  116. Manual or Electronic Medical Records
  117. The Importance of Accurate Medical Records
  118. Types of Medical Records
  119. Equipment and Supplies
  120. Basic Rules for Filing
  121. Steps for Filing Medical Documentation in Patient Files
  122. Filing Techniques and Common Filing Systems
  123. Filing Procedures
  124. Correspondence
  125. Electronic Medical Records
  126. Chapter 14: Written Communications
  127. Composing Correspondence
  128. Components of a Business Letter
  129. Letter Styles
  130. Supplies for Written Communication
  131. Other Types of Correspondence
  132. Processing Incoming and Outgoing Mail
  133. Legal and Ethical Issues
  134. Chapter 15: Medical Documents
  135. The Changing Role of Medical Transcription
  136. Confidentiality and Legal Issues
  137. Types of Medical Documents
  138. Turnaround Time and Productivity
  139. Medical Transcription as a Career
  140. Unit V: Managing Facility Finances
  141. Chapter 16: Medical Insurance
  142. Understanding the Role of Health Insurance
  143. Medical Insurance Terminology
  144. Types of Medical Insurance Coverage
  145. Screening for Insurance
  146. Referrals and Authorizations
  147. Determining Fee Schedules
  148. Legal and Ethical Issues
  149. Professional Careers in Insurance
  150. Chapter 17: Medical Coding
  151. Insurance Coding Systems Overview
  152. Code Sets
  153. Medical Coding
  154. Coding Accuracy
  155. Coding the Claim Form
  156. Third-Party Privacy, Security, and Compliance Guidelines
  157. Completing the CMS-1500 (02-12)
  158. Benefits of Submitting Claims Electronically
  159. Managing the Claims Process
  160. The Insurance Carrier’s Role
  161. Legal and Ethical Issues
  162. Chapter 18: Daily Financial Practices
  163. Patient Fees
  164. Credit Arrangements
  165. The Bookkeeping Function
  166. Recording Patient Transactions
  167. Banking Procedures
  168. Purchasing Supplies and Equipment
  169. Petty Cash
  170. Chapter 19: Billing and Collections
  171. Billing Procedures
  172. Credit and Collection Policies
  173. Payment at Time of Service
  174. Truth-in-Lending Act
  175. Components of a Complete Statement
  176. Monthly and Cycle Billing
  177. Past-Due Accounts
  178. Collection Process
  179. Aging Accounts
  180. Collection Techniques
  181. Use of an Outside Collection Agency
  182. Use of Small Claims Court
  183. Special Collection Situations
  184. Statute of Limitations
  185. Maintain a Professional Attitude
  186. Chapter 20: Accounting Practices
  187. Bookkeeping and Accounting Systems
  188. Day-End Summary
  189. Accounts Receivable Trial Balance
  190. Accounts Payable
  191. The Accounting Function
  192. Cost Analysis
  193. Financial Records
  194. Useful Financial Data
  195. Legal and Ethical Guidelines
  196. Section III: Clinical Procedures
  197. Unit VI: Integrated Clinical Procedures
  198. Chapter 21: Infection Control and Medical Asepsis
  199. Impact of Infectious Diseases
  200. The Process of Infection
  201. Infection Cycle
  202. The Body’s Defense Mechanisms for Fighting Infection and Disease
  203. Stages of Infectious Diseases
  204. Disease Transmission
  205. Human Immunodeficiency Virus and Hepatitis B and C
  206. Reporting Infectious Disease
  207. Standard Precautions
  208. OSHA Regulations
  209. Principles of Infection Control
  210. Medical Asepsis
  211. Bioterrorism
  212. Chapter 22: The Patient History and Documentation
  213. The Purpose of the Medical History
  214. Preparing for the Patient
  215. A Cross-Cultural Model
  216. Patient Information Forms
  217. Electronic Health History
  218. The Patient Intake Interview
  219. Communication across the Life Span
  220. The Medical Health History
  221. SOAP/SOAPI/SOAPIER/SOAPER and CHEDDAR
  222. The Patient Record and Its Importance
  223. Methods of Charting/Documentation
  224. Electronic Medical Record (EMR)
  225. Rules of Charting
  226. Chapter 23: Vital Signs and Measurements
  227. The Importance of Accuracy
  228. Temperature
  229. Pulse
  230. Pulse Sites
  231. Respiration
  232. Blood Pressure
  233. Height and Weight
  234. Measuring Chest Circumference
  235. Chapter 24: The Physical Examination
  236. Methods of Examination
  237. Positioning and Draping
  238. Equipment and Supplies for the Physical Examination
  239. Basic Components of a Physical Examination
  240. The Physical Examination Sequence
  241. After the Examination
  242. Unit VII: Assisting with Specialty Examinations and Procedures
  243. Chapter 25: Obstetrics and Gynecology
  244. Obstetrics
  245. Gynecology
  246. Chapter 26: Pediatrics
  247. What Is Pediatrics?
  248. Immunizations
  249. Theories of Growth and Development
  250. Growth Patterns
  251. Pediatric Vital Signs
  252. Collecting a Urine Specimen from an Infant
  253. Screening Infants for Hearing Impairment
  254. Screening Infant and Child Visual Acuity
  255. Common Childhood Illnesses
  256. Male Circumcision
  257. Chapter 27: Male Reproductive System
  258. Anatomy of Male Reproductive System
  259. Disorders of the Male Reproductive System
  260. Treatment and Diagnosis of Diseases and Disorders of the Male Reproductive System
  261. Assisting with the Male Reproductive Examination
  262. Chapter 28: Gerontology
  263. Societal Bias
  264. Facts about Aging
  265. Physiologic Changes
  266. Safety
  267. Psychological Changes
  268. The Medical Assistant and the Geriatric Patient
  269. Healthy and Successful Aging
  270. Chapter 29: Examinations and Procedures of Body Systems
  271. Integumentary System
  272. Neurologic System
  273. Sensory System
  274. Respiratory System
  275. Signs and Symptoms of Respiratory Conditions and Disorders
  276. Inhalers
  277. Circulatory System
  278. Blood and Lymph System
  279. Musculoskeletal System
  280. Digestive System
  281. Urinary System
  282. Unit VIII: Advanced Techniques and Procedures
  283. Chapter 30: Assisting with Minor Surgery
  284. Surgical Asepsis and Sterilization
  285. Sterile Principles
  286. Methods of Sterilization
  287. Common Surgical Procedures Performed in Providers’ Offices and Clinics
  288. Additional Surgical Methods
  289. Suture Materials and Supplies
  290. Instruments
  291. Supplies and Equipment
  292. Patient Care and Preparation
  293. Basic Surgery Setup
  294. Surgery Process
  295. Preparation for Surgery
  296. Chapter 31: Diagnostic Imaging
  297. Radiation Safety
  298. Radiography Equipment
  299. Contrast Media
  300. Patient Preparation
  301. Positioning the Patient
  302. Fluoroscopy
  303. Bone Densitometry
  304. Diagnostic Imaging
  305. Radiation Therapy
  306. Nuclear Medicine
  307. Chapter 32: Rehabilitation and Therapeutic Modalities
  308. The Role of the Medical Assistant in Rehabilitation
  309. Principles of Body Mechanics
  310. Using the Body Safely and Effectively
  311. Transferring Patients
  312. Assisting Patients to Ambulate
  313. Assistive Devices
  314. Therapeutic Exercises
  315. Therapeutic Modalities
  316. Chapter 33: Nutrition in Health and Disease
  317. Nutrition and Digestion
  318. Types of Nutrients
  319. Reading Food Labels
  320. Nutrition at Various Stages of Life
  321. Therapeutic Diets
  322. Special Dietary Requirements
  323. Diet and Culture
  324. Chapter 34: Basic Pharmacology
  325. Uses of Medications
  326. Research and Development
  327. Drug Names
  328. History and Sources of Drugs
  329. Drug Regulations and Legal Classifications of Drugs
  330. Drug References and Standards
  331. Classification of Drugs
  332. Principal Actions of Drugs
  333. Drug Routes
  334. Forms of Drugs
  335. Storage and Handling of Medications
  336. Emergency Medications and Supplies
  337. Drug Abuse
  338. Chapter 35: Calculation of Medication Dosage and Medication Administration
  339. Legal and Ethical Implications of Medication Administration
  340. Drug Dosage
  341. The Medication Label
  342. Calculation of Drug Dosages
  343. Medications Measured in Units
  344. Calculating Adult Dosages
  345. Calculating Children’s Dosages
  346. Administration of Medications
  347. Administration of Oral Medications
  348. Administration of Parenteral Medications
  349. Principles of Intravenous Therapy
  350. Site Selection and Injection Angle
  351. Basic Guidelines for Administration of Injections
  352. Z-Track Method of Intramuscular Injection
  353. Administration of Allergenic Extracts
  354. Administration of Inhaled Medications
  355. Chapter 36: Cardiac Procedures
  356. Anatomy of the Heart
  357. Electrical Conduction System of the Heart
  358. The Cardiac Cycle and the ECG Cycle
  359. Types of Electrocardiographs
  360. ECG Equipment
  361. The Electrocardiograph and Sensor Placement
  362. Standardization and Adjustment of the Electrocardiograph
  363. Standard Resting Electrocardiography
  364. Mounting the ECG Tracing
  365. Interference or Artifacts
  366. Myocardial Infarctions (Heart Attacks)
  367. Cardiac Arrhythmias
  368. Defibrillation
  369. Other Cardiac Diagnostic Tests
  370. Cardiac Procedures
  371. Unit IX: Laboratory Procedures
  372. Chapter 37: Regulatory Guidelines for Safety and Quality in the Medical Laboratory
  373. Clinical Laboratory Improvement Amendments (CLIA)
  374. OSHA Regulations
  375. OSHA Regulations and Students
  376. Chapter 38: Introduction to the Medical Laboratory
  377. The Laboratory
  378. Billing for Laboratory Services
  379. Quality Controls/Assurances in the Laboratory
  380. Laboratory Requisitions and Reports
  381. The Specimen
  382. Microscopes
  383. Chapter 39: Phlebotomy: Venipuncture and Capillary Puncture
  384. Why Collect Blood?
  385. The Medical Assistant’s Role in Phlebotomy
  386. Anatomy and Physiology of the Circulatory System
  387. Blood Collection
  388. Venipuncture Equipment
  389. Venipuncture Principles
  390. Specimen Collection
  391. Capillary Puncture
  392. Chapter 40: Hematology
  393. The Formation of Blood Cells
  394. Hematologic Tests
  395. Hemoglobin and Hematocrit Tests
  396. White and Red Blood Cell Counts
  397. Platelets
  398. Erythrocyte Indices
  399. Erythrocyte Sedimentation Rates (ESR or SED Rate)
  400. C-Reactive Proteins
  401. Coagulation Studies (INR and Protime)
  402. Automated Hematology
  403. Chapter 41: Urinalysis
  404. Urine Formation
  405. Urine Composition
  406. Safety
  407. Quality Control
  408. Clinical Laboratory Improvement Amendments (CLIA)
  409. Urine Containers
  410. Urine Collection
  411. Culture and Sensitivity of Urine
  412. Examination of Urine
  413. Drug Screening
  414. Chapter 42: Basic Microbiology
  415. The Medical Assistant’s Role in the Microbiology Laboratory
  416. Microbiology
  417. Equipment
  418. Safety when Handling Microbiology Specimens
  419. Quality Control
  420. Collection Procedures
  421. Foodborne Illnesses
  422. Virology (Viruses) in the Medical Laboratory
  423. Bacteriology (Bacteria) in the Medical Laboratory
  424. Parasitology (Parasites) in the Medical Laboratory
  425. Mycology (Fungi) in the Medical Laboratory
  426. Chapter 43: Specialty Laboratory Tests
  427. Urine Pregnancy Tests
  428. Infectious Mononucleosis
  429. Prothrombin Time
  430. Blood Typing
  431. Semen Analysis
  432. Phenylketonuria Test
  433. Tuberculosis
  434. Thyroid
  435. Blood Glucose
  436. Cholesterol, Lipids, and Systemic Inflammation
  437. Blood Chemistry Tests
  438. Section IV: Professional Procedures
  439. Unit X: Clinic and Human Resources Management
  440. Chapter 44: The Medical Assistant as Clinic Manager
  441. The Medical Assistant as Clinic Manager
  442. Qualities of a Manager
  443. Management Styles
  444. Risk Management
  445. Importance of Teamwork
  446. Supervising Personnel
  447. Procedure Manual
  448. HIPAA Implications
  449. Travel Arrangements
  450. Time Management
  451. Marketing Functions
  452. Social Media and the Medical Clinic
  453. Records and Financial Management
  454. Facility and Equipment Management
  455. Liability Coverage and Bonding
  456. Legal Issues
  457. Chapter 45: The Medical Assistant as Human Resources Manager
  458. Tasks Performed by the Human Resources Manager
  459. The Clinic Policy Manual
  460. Recruiting and Hiring Clinic Personnel
  461. Orienting New Personnel
  462. Evaluating Employees
  463. Dismissing Employees
  464. Maintaining Personnel Records
  465. Complying with Personnel Laws
  466. Special Policy Considerations
  467. Providing/Planning Employee Instruction and Education
  468. Unit XI: Entry into the Profession
  469. Chapter 46: Preparing for Medical Assisting Credentials
  470. Purpose of Certification
  471. Certification Agencies
  472. Preparing for Certification Examinations
  473. American Association of Medical Assistants (AAMA)
  474. American Medical Technologists (AMT)
  475. National Healthcareer Association (NHA)
  476. Professional Organizations
  477. Chapter 47: Employment Strategies
  478. Developing a Strategy
  479. The Job Search
  480. Resume Preparation or Online Profile
  481. Application/Cover Letters
  482. Completing the Application Form
  483. The Interview Process
  484. Interview Follow-Up
  485. After You Are Employed
  486. Appendix A: Common Health Care Abbreviations and Symbols
  487. Glossary of Terms
  488. References/Bibliography
  489. Index

 

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