Canadian Entrepreneurship and Small Business Management Canadian 10th Edition Balderson Test Bank

1. Part 1: The Decision to Start a Business
2. Chapter 1: The Role of Entrepreneurship and Small Business in Canada
3. Learning Objectives
4. Small Business Profile
5. Introduction to Entrepreneurship and Why Students Will Want to Study the Subject
6. Nature and Development of Entrepreneurship in Canada
7. Increases in the Number of Business Establishments
8. Increases in the Number of Employees of Small Businesses
9. Increases in Government Interest and Programs
10. Increases in the Number of Small Business–Related Courses at Colleges and Universities
11. Increases in Entrepreneurial Activities Known as Intrapreneurship in Large Businesses
12. Increases in the Political Power of Small Business
13. Improvement in the Image of Small Business
14. What Is Small Business?
15. Comparison and Evaluation
16. Government Programs
17. Lending Programs
18. Current State of Small Business in Canada
19. Young Entrepreneurs
20. Senior Entrepreneurs
21. Female Entrepreneurs
22. Immigrant Entrepreneurs
23. Entrepreneurial Activity by Industry
24. Entrepreneurial Activity by Region
25. Contributions of Small Business
26. Labour Intensity
27. Innovations and Inventions
28. Productivity and Profitability
29. Flexibility
30. Canadian Ownership
31. Small Business Health as a Link to Economic Growth
32. Social Contributions
33. Small Business and the Future
34. Technology
35. The Internet and Mobile Technology
36. Consumer Demographics
37. Competitive Aspects of Markets
38. The Economy
39. The Political Climate
40. The Social Climate
41. Learning Objectives Summary
42. Time to Take Action
43. Discussion Questions
44. Experiential Exercises
45. Chapter 2: The Small Business Decision
46. Learning Objectives
47. Small Business Profile
48. The Small Business Decision: Personal Evaluation
49. Advantages of Small Business Ownership
50. Disadvantages of Small Business Ownership
51. Demographic Characteristics of Entrepreneurs
52. Personality Characteristics Required by Successful Entrepreneurs
53. The Small Business Decision: Organizational Evaluation
54. Small Business Successes
55. Small Business Failures
56. Entrepreneurship and Small Business Management
57. Entrepreneurial Skills
58. Managerial Skills
59. Entrepreneurial Success in Large Businesses
60. Learning Objectives Summary
61. Time to Take Action
62. Discussion Questions
63. Experiential Exercises
64. Appendix 2A: Entrepreneur Suitability Checklists and Tests
65. Chapter 3: Evaluation of a Business Opportunity
66. Learning Objectives
67. Small Business Profile
68. Entrepreneurial Process
69. Ideas
70. Sources of New Ideas
71. Assessment of Business Opportunities
72. Qualitative Assessment
73. Goals
74. Content of Work
75. Lifestyle
76. Capabilities
77. Experience
78. Opportunity Assessment
79. Evaluating How to Break Into the Market
80. Developing a Strategic Competitive Advantage
81. The Right Industry
82. The Right Business
83. The Right Aspect of the Business
84. Collecting Information
85. Sources of Information
86. Quantitative Assessment of Business Opportunities
87. Preparing the Feasibility Analysis
88. Step 1: Calculate Market Potential
89. Step 2: Calculate Market Share
90. Step 3: Calculate Net Income and Cash Flow
91. Learning Objectives Summary
92. Time to Take Action
93. Discussion Questions
94. Experiential Exercises
95. Comprehensive Case—Dan Kim: Part 1
96. Cases for Part 1
97. Petite Shop (A)
98. Petite Shop (B)
99. Big D’s Painting Company
100. April’s Micro-Business Mobile Marketing Company
101. Appendix 3A: Small Business Reference Books and Sources of Information
102. Part 2: Preparing for Small Business Ownership
103. Chapter 4: Organizing a Business—The Business Plan
104. Learning Objectives
105. Small Business Profile
106. Getting Started: Establishing the Business
107. Advantages of Organizing a Small Business from Scratch
108. Disadvantages of Organizing a Small Business from Scratch
109. The Small Business Plan
110. Writing the Plan
111. Components of the Plan
112. Prepare a Table of Contents
113. Prepare a Synopsis of the Plan in an Executive Summary and Background Statement
114. Describe the Management Team
115. Establish Business Objectives
116. Plan the Marketing Approach
117. Describe the Selection of the Location
118. Determine the Physical Facilities
119. Plan the Financing
120. Plan the Personnel
121. Investigate the Legal Requirements
122. Assess the Risk
123. Using and Implementing the Business Plan
124. Measuring Plan Progress
125. Updating the Plan
126. Learning Objectives Summary
127. Time to Take Action
128. Discussion Questions
129. Experiential Exercises
130. Appendix 4A: Checklist for a Small Business Plan
131. Appendix 4B: Sample Business Plans
132. Business Plan 1—Retail Stocking Store, The Sock Hop
133. Business Plan 2—Quality Cuts
134. Chapter 5: Buying a Business and Franchising
135. Learning Objectives
136. Small Business Profile
137. Purchasing an Existing Business
138. Advantages of Purchasing
139. Disadvantages of Purchasing
140. Sources of Businesses for Sale
141. Internet
142. Government Departments
143. Trade Journals
144. Real Estate Brokers
145. Other Professionals
146. Word of Mouth
147. Evaluating a Business for Sale
148. Industry Analysis
149. The Previous Owner
150. Financial Condition of the Business
151. Condition of the Assets
152. Quality of Personnel
153. External Relationships—Suppliers and Customers
154. Condition of the Records
155. Determining the Price or Value of a Business
156. Market Value
157. Asset Value
158. Earnings Value
159. Combination Methods
160. The Purchase Transaction
161. Negotiating the Deal
162. History and Background of Franchising
163. What Is Franchising?
164. Manufacturer-Directed Franchise
165. Wholesaler-Retailer–Directed Franchise
166. Franchising Company
167. Advantages of Franchising
168. Proven Market for the Product or Service
169. Services the Franchisor May Provide
170. Potential Disadvantages of Franchising
171. Lack of Independence
172. Cost of the Franchise
173. Unfulfilled Promises
174. Restrictions on the Contract
175. Saturation of the Market
176. Lack of Security
177. Cost of Merchandise
178. Effectiveness of Promotions
179. Exaggeration of Financial Success
180. Difficulty in Settling Disputes
181. Finding a Franchise
182. Evaluation of a Franchise Opportunity
183. 1. Unproven versus Proven Franchise
184. 2. Financial Stability of Franchise
185. 3. Potential Market for the New Franchise
186. 4. Profit Potential for a New Franchise
187. 5. Territorial Protection
188. 6. Training and Operations Assistance
189. 7. Contract Length and Renewal, and Termination Terms
190. 8. What Current Owners Say about Their Franchise
191. The Entrepreneur as Franchisor
192. What Businesses Can Be Franchised?
193. How Does Someone Become a Franchisor?
194. Franchising in the Future
195. Learning Objectives Summary
196. Time to Take Action
197. Discussion Questions
198. Experiential Exercises
199. Comprehensive Case—Dan Kim: Part 2
200. Appendix 5A: Checklist of Considerations in Purchasing a Business
201. Appendix 5B: A Checklist for the Potential Franchisee: Questions to Answer Affirmatively Before Goin
202. Chapter 6: Financing the Small Business
203. Learning Objectives
204. Small Business Profile
205. Small Business Financing
206. The Importance of Capital and Planning
207. Determining the Amount of Funds Needed
208. Start-Up Costs
209. Ongoing Operating Costs
210. The Owner’s Net Worth
211. Determining Types of Financing
212. Business Stages and Financing
213. Equity Financing
214. Bootstrap Financing
215. Debt Financing
216. Determining the Term of Financing
217. Preparing a Proposal to Obtain Financing
218. 1. The Applicant’s Management Ability
219. 2. The Proposal
220. 3. The Applicant’s Background and Creditworthiness
221. Lender Relations
222. Learning Objectives Summary
223. Time to Take Action
224. Discussion Questions
225. Experiential Exercises
226. Comprehensive Case—Dan Kim: Part 3
227. Cases for Part 2
228. Clark’s Sporting Goods
229. Jensen Roofing
230. Conrad’s Photographer’s Supplies
231. Kelly’s Grill
232. Second Cup
233. Appendix 6A: Provincial Equity Capital Programs
234. Appendix 6B: Federal Government Assistance Programs for Small Business
235. Part 3: Managing the Small Business
236. Chapter 7: Marketing Management
237. Learning Objectives
238. Small Business Profile
239. The Role of Marketing Management in the Small Business
240. The Marketing Plan
241. Characteristics of a Marketing Plan
242. The Marketing System: Influences on the Small Business
243. The Marketing Mix
244. Steps in Preparing the Marketing Plan
245. Defining the Business Situation
246. Market Segmentation and Target Marketing: Beyond the Basics
247. Customer Profile
248. Considering Strengths and Weaknesses
249. Customer Relationship Marketing
250. Establishing Goals and Objectives
251. Defining Marketing Strategy and Action Programs
252. Budgeting the Marketing Strategy
253. Monitoring Progress of Marketing Actions
254. Contingency Planning
255. Why Some Plans Fail
256. Learning Objectives Summary
257. Time to Take Action
258. Discussion Questions
259. Experiential Exercises
260. Chapter 8: Managing the Marketing Mix
261. Learning Objectives
262. Small Business Profile
263. The Role of the Marketing Mix in Small Business
264. Developing the Product or Service
265. Develop Product or Service Policies
266. Decide How the Product will be Manufactured
267. Understand the Product Life Cycle
268. Determine Factors That May Accelerate Product or Service Adoption
269. Understand How the Consumer Classifies the Product or Service
270. Understand How Businesses Classify the Product or Service
271. Developing the Distribution System
272. Channel Options
273. Channel Length
274. Channel Intensity
275. Social Selling/Multi-Level Marketing
276. Setting the Price for the Good or Service
277. Cost-Based Pricing
278. Demand-Based Pricing
279. Competition-Based Pricing
280. Value-Based Pricing
281. Promotion
282. Steps in a Promotional Campaign
283. Types of Promotion
284. Learning Objectives Summary
285. Time to Take Action
286. Discussion Questions
287. Experiential Exercises
288. Chapter 9: Financial Management
289. Learning Objectives
290. Small Business Profile
291. The Need for Financial Records
292. The Accounting Cycle
293. Recording Transactions
294. Classifying Transaction Totals
295. Summarizing Data
296. Accounting Systems for the Small Business
297. Manual Systems
298. Outsourcing Financial Activities
299. Small Business Computer Systems
300. Management of Financial Information for Planning
301. Short-Term Financial Planning
302. Long-Term Financial Planning
303. Evaluation of Financial Performance
304. Management of Current Financial Position
305. Evaluation of Financial Statements
306. Credit and the Small Business
307. Advantages of Credit Use
308. Disadvantages of Credit Use
309. Management of a Credit Program
310. Use of Bank Debit and Credit Cards
311. Learning Objectives Summary
312. Time to Take Action
313. Discussion Questions
314. Experiential Exercises
315. Comprehensive Case—Dan Kim: Part 4
316. Appendix 9A: Use of Financial Ratios for a Small Business (Automotive Dealer)
317. Chapter 10: Operations Management
318. Learning Objectives
319. Small Business Profile
320. Management of Internal Operations
321. The Production Process
322. Total Quality Management
323. Physical Facilities
324. Layouts
325. Layouts for Manufacturing Firms
326. Layouts for Retail Firms
327. Layouts for Service Firms
328. Purchasing and Controlling Inventories
329. Sources of Supply
330. Evaluating Suppliers
331. Determining Order Quantities
332. Inventory Control
333. The Small Business–Supplier Relationship
334. Supply Chain Management
335. Learning Objectives Summary
336. Time to Take Action
337. Discussion Questions
338. Experiential Exercises
339. Comprehensive Case—Dan Kim: Part 5
340. Chapter 11: Human Resources Management
341. Learning Objectives
342. Small Business Profile
343. Human Resources Management and the Small Business
344. Planning for Human Resources
345. The Hiring Process
346. Sources of Employees
347. The Screening Process
348. Candidate Selection and Notification of the Hiring Selection
349. Personnel Management
350. The Introduction Period
351. The Probationary Period
352. Training
353. The Owner-Manager as Leader and Personnel Manager
354. Organization Culture
355. Motivation, Engagement, and Loyalty
356. Paying Employees
357. Fringe Benefits
358. Controlling and Evaluating Employee Performance
359. Handling Grievances
360. Terminating the Employee
361. Unionization and the Small Business
362. Government Requirements and Assistance
363. Federal Government
364. Provincial and Territorial Governments
365. Municipal Governments
366. Record Keeping for Employers
367. Employee Remittance Number
368. Payroll Book
369. Contract Employees
370. Learning Objectives Summary
371. Time to Take Action
372. Discussion Questions
373. Experiential Exercises
374. Comprehensive Case—Dan Kim: Part 6
375. Chapter 12: Management Help: Mentors, Boards of Advisors or Directors, and Tax Assistance
376. Learning Objectives
377. Small Business Profile
378. Advisors and Small Business
379. Use of Advisors
380. Taxation and Small Business
381. General Tax Management Principles
382. Continual Tax Planning
383. Tax Deferral
384. Income Splitting
385. Marginal Tax Rates
386. Deductibles
387. Government Tax-Related Programs
388. The Incorporation Question
389. The Remuneration Question
390. Transferring the Business: Capital Gains
391. Goods and Services Tax (Gst) or Provincial Sales Taxes (Pst) and Hst
392. Learning Objectives Summary
393. Time to Take Action
394. Discussion Questions
395. Experiential Exercises
396. Cases for Part 3
397. Derocher’s Market
398. Home Smart Hardware Store
399. Martha’s Designs
400. Sadie’s Country n’ Western Store
401. Dale’s Sport Pursuit
402. Susie’s Fashions
403. Taylor Construction Company
404. The Barrow Bracket
405. Threadz
406. Garner Men’s Wear
407. Boomerang Bouncers Entertainment
408. Part 4: Looking to the Future
409. Chapter 13: Managing Growth
410. Learning Objectives
411. Small Business Profile
412. Small Business and Growth
413. The Business Cycle
414. Introduction
415. Growth
416. Maturity
417. Decline
418. Problems Created by Growth
419. Owner-Manager Fatigue and Stress
420. Lack of Communication
421. Human Resources Problems
422. Lack of Coordination
423. Shortage of Cash
424. Low Profitability
425. Breakdowns in Production Efficiency
426. Lack of Information
427. Owner Lifestyle
428. Evaluating the Growth Question
429. Is the Business One That Can Grow?
430. Is the Business Owner Prepared to Make the Effort?
431. Does the Owner-Manager Have the Capabilities to Grow?
432. How Should the Owner-Manager Pursue Growth?
433. Planning for Growth
434. The Expansion Plan
435. Understanding the Requirements of Growth
436. Learning Objectives Summary
437. Time to Take Action
438. Discussion Questions
439. Experiential Exercises
440. Comprehensive Case—Dan Kim: Part 7
441. Chapter 14: Managing the Transfer of the Business
442. Learning Objectives
443. Small Business Profile
444. Long-Range Planning
445. Alternatives for the Business
446. Succession Planning
447. Transferring Ownership to Family Members
448. Selling the Business to an Employee
449. Selling the Business to Outsiders
450. Going Public
451. Closing Down Or Going Bankrupt
452. Learning Objectives Summary
453. Time to Take Action
454. Discussion Questions
455. Experiential Exercises
456. Cases for Part 4
457. Bailey’s Office Supply
458. Baker Hardware Ltd.
459. Brian Luborsky—Premier Salons International Inc.
460. Company’s Coming Cookbooks
461. Directory of Supplementary Cases
462. Thomson Greenhouse
463. Robinson Test Prep Co.
464. Beach Buddy
465. Organic Gourmet Express
466. The Winslow Clock Company
467. Window Tech Inc.
468. Edge Hockey
469. Beach Stake
470. The Framemakers
471. Top Human Technology Limited
472. Clovis Jewellers
473. Blake Lock and Security Systems
474. Endnotes
475. Chapter Sources
476. Index

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