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Business Ethics Ethical Decision Making and Cases 10th Edition Ferrell Solutions Manual

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Table of Content:

  1. Ch 1: The Importance of Business Ethics
  2. Chapter Objectives
  3. Chapter Outline
  4. An Ethical Dilemma
  5. Business Ethics Defined
  6. Why Study Business Ethics?
  7. The Development of Business Ethics
  8. Developing an Organizational and Global Ethical Culture
  9. The Benefits of Business Ethics
  10. Our Framework for Studying Business Ethics
  11. Summary
  12. Important Terms for Review
  13. Resolving Ethical Business Challenges
  14. Endnotes
  15. Ch 2: Stakeholder Relationships, Social Responsibility, and Corporate Governance
  16. Chapter Objectives
  17. Chapter Outline
  18. An Ethical Dilemma
  19. Stakeholders Define Ethical Issues in Business
  20. Social Responsibility and Ethics
  21. Issues in Social Responsibility
  22. Social Responsibility and the Importance of a Stakeholder Orientation
  23. Corporate Governance Provides Formalized Responsibility to Stakeholders
  24. Implementing a Stakeholder Perspective
  25. Contributions of a Stakeholder Perspective
  26. Summary
  27. Important Terms for Review
  28. Resolving Ethical Business Challenges
  29. Endnotes
  30. Ch 3: Emerging Business Ethics Issues
  31. Chapter Objectives
  32. Chapter Outline
  33. An Ethical Dilemma
  34. Recognizing an Ethical Issue (Ethical Awareness)
  35. Foundational Values for Identifying Ethical Issues
  36. Ethical Issues and Dilemmas in Business
  37. The Challenge of Determining an Ethical Issue in Business
  38. Summary
  39. Important Terms for Review
  40. Resolving Ethical Business Challenges
  41. Endnotes
  42. Ch 4: The Institutionalization of Business Ethics
  43. Chapter Objectives
  44. Chapter Outline
  45. An Ethical Dilemma
  46. Managing Ethical Risk through Mandated and Voluntary Programs
  47. Mandated Requirements for Legal Compliance
  48. Gatekeepers and Stakeholders
  49. The Sarbanes-Oxley (SOX) Act
  50. Dodd-Frank Wall Street Reform and Consumer Protection Act
  51. Laws That Encourage Ethical Conduct
  52. Federal Sentencing Guidelines for Organizations
  53. Highly Appropriate Core Practices
  54. The Importance of Institutionalization in Business Ethics
  55. Summary
  56. Important Terms for Review
  57. Resolving Ethical Business Challenges
  58. Endnotes
  59. Ch 5: Ethical Decision Making
  60. Chapter Objectives
  61. Chapter Outline
  62. An Ethical Dilemma
  63. A Framework for Ethical Decision Making in Business
  64. Using the Ethical Decision-Making Model to Improve Ethical Decisions
  65. Normative Considerations in Ethical Decision Making
  66. Understanding Ethical Decision Making
  67. Summary
  68. Important Terms for Review
  69. Resolving Ethical Business Challenges
  70. Endnotes
  71. Ch 6: Individual Factors: Moral Philosophies and Values
  72. Chapter Objectives
  73. Chapter Outline
  74. An Ethical Dilemma
  75. Moral Philosophy Defined
  76. Moral Philosophies
  77. Applying Moral Philosophy to Ethical Decision Making
  78. Cognitive Moral Development and Its Problems
  79. White-Collar Crime
  80. Individual Factors in Business Ethics
  81. Summary
  82. Important Terms for Review
  83. Resolving Ethical Business Challenges
  84. Endnotes
  85. Ch 7: Organizational Factors: The Role of Ethical Culture and Relationships
  86. Chapter Objectives
  87. Chapter Outline
  88. An Ethical Dilemma
  89. Defining Corporate Culture
  90. The Role of Corporate Culture in Ethical Decision Making
  91. Leaders Influence Corporate Culture
  92. Group Dimensions of Corporate Structure and Culture
  93. Variation in Employee Conduct
  94. Can People Control Their Actions within a Corporate Culture?
  95. Summary
  96. Important Terms for Review
  97. Resolving Ethical Business Challenges
  98. Endnotes
  99. Ch 8: Developing an Effective Ethics Program
  100. Chapter Objectives
  101. Chapter Outline
  102. An Ethical Dilemma
  103. The Responsibility of the Corporation as a Moral Agent
  104. The Need for Organizational Ethics Programs
  105. An Effective Ethics Program
  106. Codes of Conduct
  107. Ethics Officers
  108. Ethics Training and Communication
  109. Systems to Monitor and Enforce Ethical Standards
  110. Summary
  111. Important Terms for Review
  112. Resolving Ethical Business Challenges
  113. Endnotes
  114. Ch 9: Managing and Controlling Ethics Programs
  115. Chapter Objectives
  116. Chapter Outline
  117. An Ethical Dilemma
  118. Implementing Ethics Programs
  119. The Ethics Audit
  120. Benefits of Ethics Auditing
  121. The Auditing Process
  122. The Strategic Importance of Ethics Auditing
  123. Summary
  124. Important Terms for Review
  125. Resolving Ethical Business Challenges
  126. Endnotes
  127. Ch 10: Globalization of Ethical Decision-Making
  128. Chapter Objectives
  129. Chapter Outline
  130. An Ethical Dilemma
  131. Global Culture, Values, and Practices
  132. Economic Foundations of Business Ethics
  133. Multinational Corporation
  134. Global Cooperation to Support Responsible Business
  135. Global Ethics Issues
  136. The Importance of Ethical Decision Making in Global Business
  137. Summary
  138. Important Terms for Review
  139. Resolving Ethical Business Challenges
  140. Endnotes
  141. Ch 11: Ethical Leadership
  142. Chapter Objectives
  143. Chapter Outline
  144. An Ethical Dilemma
  145. Defining Ethical Leadership
  146. Requirements for Ethical Leadership
  147. Benefits of Ethical Leadership
  148. Ethical Leadership and Organizational Culture
  149. Managing Ethical Conflicts
  150. Ethical Leaders Empower Employees
  151. Ethical Leadership Communication
  152. Leader-Follower Relationships in Communication
  153. Leadership Styles Influence Ethical Decisions
  154. The Radar Model
  155. Summary
  156. Important Terms for Review
  157. Resolving Ethical Business Challenges
  158. Endnotes
  159. Ch 12: Sustainability: Ethical and Social Responsibility Dimensions
  160. Chapter Objectives
  161. Chapter Outline
  162. An Ethical Dilemma
  163. Defining Sustainability
  164. How Sustainability Relates to Ethical Decision Making and Social Responsibility
  165. Global Environmental Issues
  166. Environmental Legislation
  167. Alternative Energy Sources
  168. Business Response to Sustainability Issues
  169. Strategic Implementation of Environmental Responsibility
  170. Summary
  171. Important Terms for Review
  172. Resolving Ethical Business Challenges
  173. Endnotes
  174. Cases
  175. Case 1: Monsanto Attempts to Balance Stakeholder Interests
  176. History: From Chemicals to Food
  177. Monsanto’s Emphasis on Biotechnology
  178. Dealing with Organizational Ethical Issues
  179. Corporate Responsibility at Monsanto
  180. The Future of Monsanto
  181. Questions
  182. Sources
  183. Case 2: Starbucks’ Mission: Social Responsibility and Brand Strength
  184. New Product Offerings
  185. Starbucks Culture
  186. Corporate Social Mission
  187. Brand Evolution
  188. Success and Challenges
  189. Questions
  190. Sources
  191. Case 3: Walmart Manages Ethics and Compliance Challenges
  192. History: The Growth of Walmart
  193. Responding to Stakeholder Concerns
  194. What is Walmart Doing to Improve Ethics and Social Responsibility?
  195. Questions
  196. Sources
  197. Case 4: Sustainability Challenges in the Gas and Oil Industry
  198. The Wreck of the Exxon Valdez
  199. Deepwater Horizon Oil Spill
  200. Conclusion
  201. Questions
  202. Sources
  203. Case 5: New Belgium Brewing: Ethical and Environmental Responsibility
  204. History of the New Belgium Brewing Company
  205. New Belgium Ethical Culture
  206. New Belgium’s Purpose and Core Beliefs
  207. Employee Concerns
  208. Sustainability Concerns
  209. Social Concerns
  210. Organizational Success
  211. Questions
  212. Sources
  213. Case 6: National Collegiate Athletic Association Ethics and Compliance Program
  214. Introduction
  215. Overview of NCAA
  216. Challenges for Ethics and Compliance in College Football
  217. Self-Reporting and Monitoring Student Athletes
  218. Conclusion
  219. Questions
  220. Sources
  221. Case 7: Google: The Quest to Balance Privacy with Profits
  222. Introduction
  223. Company Culture
  224. Products
  225. Google’s Initiatives
  226. Privacy
  227. Government Response to Privacy Issues
  228. Conclusion
  229. Questions
  230. Sources
  231. Case 8: Zappos: Delivering Customer Satisfaction
  232. Introduction
  233. History
  234. Core Values
  235. Zappos’ Customer-Focused Business Model
  236. Transparency
  237. Zappos Insights
  238. Corporate Culture
  239. Work Environment
  240. Corporate Social Responsibility
  241. Ethical Challenges for Zappos
  242. The Future of Zappos
  243. Questions
  244. Sources
  245. Case 9: Enron: Questionable Accounting Leads to Collapse
  246. Enron’s History
  247. Enron’s Corporate Culture
  248. Enron’s Accounting Problems
  249. Arthur Andersen LLP
  250. The Fallout
  251. Learning from Enron
  252. Conclusion
  253. Questions
  254. Sources
  255. Case 10: Home Depot Implements Stakeholder Orientation
  256. Managing Customer Relationships
  257. Environmental Initiatives
  258. Employee and Supplier Relations
  259. New Technology Initiatives
  260. A Strategic Commitment to Social Responsibility
  261. Conclusion
  262. Questions
  263. Sources
  264. Case 11: Frauds of the Century
  265. The Impact of Ponzi Schemes on Society
  266. Pyramid Schemes
  267. Conclusion
  268. Questions
  269. Sources
  270. Case 12: Insider Trading at the Galleon Group
  271. Raj Rajaratnam
  272. Accusations of Insider Trading at Galleon
  273. The Trial
  274. The Verdict
  275. Rajat Gupta
  276. The Impact of the Galleon Case
  277. Questions
  278. Sources
  279. Case 13: Whole Foods Strives to Be an Ethical Corporate Citizen
  280. Introduction
  281. Company Background
  282. Mission Statement and Core Values
  283. Living Its Values
  284. Ethical Issues
  285. Conclusion
  286. Questions
  287. Sources
  288. Case 14: Apple Inc.’s Ethical Success and Challenges
  289. Apple’s History
  290. Apple’s Corporate Culture
  291. Apple’s Ethics
  292. Ethical Issues at Apple Inc.
  293. The Future of Apple Inc.
  294. Questions
  295. Sources
  296. Case 15: PepsiCo’s Journey toward an Ethical and Socially Responsible Culture
  297. Company Overview
  298. Company and Marketing History
  299. PepsiCo Divisions and Brands
  300. Criticisms
  301. Social Responsibility & Sustainability
  302. Conclusion
  303. Questions
  304. Sources
  305. Case 16: Ethical Leadership at Cardinal IG: The Foundation of a Culture of Diversity
  306. Background
  307. The Cardinal IG Story
  308. Mission and Vision
  309. Values, Principles, and Behavior
  310. Leadership through a Multi-Level Team Structure
  311. A Culture of Discipline and Respect
  312. Ethical Expectations
  313. Aligned Incentives, Rewards, and Recognition
  314. Synergy through Diversity
  315. Conclusion
  316. Questions
  317. Sources
  318. Case 17: Better Business Bureau: Protecting Consumers and Dealing with Organizational Ethics Challen
  319. History
  320. Structure of the BBB
  321. BBB Accreditation and Ratings Systems
  322. BBB Cases and Investigations
  323. NAD Cases and Investigations
  324. BBB Faces Ethical Challenges
  325. Challenges for the NAD
  326. Conclusion
  327. Questions
  328. Sources
  329. Case 18: Managing the Risks of Global Bribery in Business
  330. Background of the United States Foreign Corrupt Practices Act
  331. United Kingdom Bribery Act
  332. Penalties under the FCPA and the U.K. Bribery Act
  333. National Institutions and the Impact of Bribery
  334. Conclusion
  335. Questions
  336. Sources
  337. Case 19: Mattel Responds to Ethical Challenges
  338. Introduction
  339. Mattel’s Core Products
  340. Mattel’s Commitment to Ethics and Social Responsibility
  341. Overseas Manufacturing
  342. The Chinese Government’s Reaction
  343. Mattel versus Former Employee and MGA
  344. Mattel Looks toward the Future
  345. Questions
  346. Sources
  347. Case 20: Best Buy Fights against Electronic Waste
  348. History
  349. Vision
  350. Becoming More Sustainable
  351. Conserving Energy One Store at a Time
  352. Environmental Sustainability-Energy Star Products
  353. Combating E-Waste
  354. Recycling Program Benefits
  355. Challenges for Best Buy
  356. Corporate Governance Challenges
  357. Conclusion
  358. Questions
  359. Sources
  360. Index

 

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