Business A Changing World 9th Edition Ferrell Solutions Manual

1. PART 1. Business in a Changing World
2. Chapter 1. The Dynamics of Business and Economics
3. Enter the World of Business Apple Stores: The Future of Retail?
4. Introduction
5. The Nature of Business
6. The Goal of Business
7. The People and Activities of Business
8. Why Study Business?
9. The Economic Foundations of Business
10. Economic Systems
11. The Free-Enterprise System
12. The Forces of Supply and Demand
13. The Nature of Competition
14. Consider Ethics and Social Responsibility Demand Eclipses Supply: Bluefin Tuna
15. Economic Cycles and Productivity
16. The American Economy
17. A Brief History of the American Economy
18. Going Green City Governments Set the Standard for Green Living
19. The Role of the Entrepreneur
20. Entrepreneurship in Action Warby Parker Brings Prescription Eyewear Online
21. The Role of Government in the American Economy
22. The Role of Ethics and Social Responsibility in Business
23. Can You Learn Business in a Classroom?
24. So You Want a Job in the Business World
25. Review Your Understanding
26. Revisit the World of Business
27. Learn the Terms
28. Check Your Progress
29. Get Involved
30. Build Your Skills: The Forces of Supply and Demand
31. Solve the Dilemma: Mrs. Acres Homemade Pies
32. Build Your Business Plan: The Dynamics of Business and Economics
33. See for Yourself Videocase: Redbox Succeeds by Identifying Market Need
34. Team Exercise
35. Appendix A. Guidelines for the Development of the Business Plan
36. Chapter 2. Business Ethics and Social Responsibility
37. Enter the World of Business News Corporation’s Corporate Culture: An Accident Waiting to Happen
38. Introduction
39. Business Ethics and Social Responsibility
40. Entrepreneurship in Action Local Philanthropist Provides Compassion on Wheels
41. The Role of Ethics in Business
42. Recognizing Ethical Issues in Business
43. Fairness and Honesty
44. Making Decisions about Ethical Issues
45. Improving Ethical Behavior in Business
46. Consider Ethics and Social Responsibility Bad Apples Can Contaminate Company Culture
47. The Nature of Social Responsibility
48. Social Responsibility Issues
49. Going Green Fracking for Natural Gas: Clean Energy Solution or Environmental Catastrophe?
50. Unemployment
51. So You Want a Job in Business Ethics and Social Responsibility
52. Review Your Understanding
53. Revisit the World of Business
54. Learn the Terms
55. Check Your Progress
56. Get Involved
57. Build Your Skills: Making Decisions about Ethical Issues
58. Solve the Dilemma: Customer Privacy
59. Build Your Business Plan: Business Ethics and Social Responsibility
60. See for Yourself Videocase: Rebuilding America’s Trust in Business
61. Team Exercise
62. Appendix B. The Legal and Regulatory Environment
63. Consider Ethics and Social Responsibility The Dodd-Frank Controversy: Will It Work?
64. Chapter 3. Business in a Borderless World
65. Enter the World of Business P&G Steps Up Its International Expansion
66. Introduction
67. The Role of International Business
68. Why Nations Trade
69. Trade between Countries
70. Balance of Trade
71. International Trade Barriers
72. Economic Barriers
73. Going Green China Faces Growing Concerns over Pollution
74. Ethical, Legal, and Political Barriers
75. Social and Cultural Barriers
76. Technological Barriers
77. Trade Agreements, Alliances, and Organizations
78. General Agreement on Tariffs and Trade
79. Entrepreneurship in Action Entrepreneurs Make Money in an Unusual Way
80. The North American Free Trade Agreement
81. The European Union
82. Asia-Pacific Economic Cooperation
83. Responding to Business Challenges Starbucks Takes the China Challenge
84. Association of Southeast Asian Nations
85. World Bank
86. International Monetary Fund
87. Getting Involved in International Business
88. Exporting and Importing
89. Trading Companies
90. Licensing and Franchising
91. Contract Manufacturing
92. Outsourcing
93. Offshoring
94. Joint Ventures and Alliances
95. Direct Investment
96. International Business Strategies
97. Developing Strategies
98. Managing the Challenges of Global Business
99. So You Want a Job in Global Business
100. Review Your Understanding
101. Revisit the World of Business
102. Learn the Terms
103. Check Your Progress
104. Get Involved
105. Build Your Skills: Global Awareness
106. Solve the Dilemma: Global Expansion or Business as Usual?
107. Build Your Business Plan: Business in a Borderless World
108. See for Yourself Videocase: Walt Disney around the Globe
109. Team Exercise
110. PART 2. Starting and Growing a Business
111. Chapter 4. Options for Organizing Business
112. Enter the World of Business REI Achieves Success through Cooperative Structure
113. Introduction
114. Sole Proprietorships
115. Advantages of Sole Proprietorships
116. Disadvantages of Sole Proprietorships
117. Entrepreneurship in Action PlanetTran Challenges Traditional Cab Companies
118. Partnerships
119. Types of Partnership
120. Articles of Partnership
121. Advantages of Partnerships
122. Disadvantages of Partnerships
123. Taxation of Partnerships
124. Corporations
125. Creating a Corporation
126. Types of Corporations
127. Elements of a Corporation
128. Advantages of Corporations
129. Disadvantages of Corporations
130. Other Types of Ownership
131. Joint Ventures
132. S Corporations
133. Going Green Cascade Engineering Turns Its Plastics Manufacturing Business into a B Corporation
134. Limited Liability Companies
135. Cooperatives
136. Trends in Business Ownership: Mergers and Acquisitions
137. Responding to Business Challenges Can Microsoft Succeed in its Acquisition of Skype?
138. So You’d Like to Start a Business
139. Review Your Understanding
140. Revisit the World of Business
141. Learn the Terms
142. Check Your Progress
143. Get Involved
144. Build Your Skills: Selecting a Form of Business
145. Solve the Dilemma: To Incorporate or Not to Incorporate
146. Build Your Business Plan: Options for Organizing Business
147. See for Yourself Videocase: PODS Excels at Organizing a Business
148. Team Exercise
149. Chapter 5. Small Business, Entrepreneurship, and Franchising
150. Enter the World of Business Five Guys Builds Their Business on a Simpler Concept
151. Introduction
152. The Nature of Entrepreneurship and Small Business
153. What Is a Small Business?
154. The Role of Small Business in the American Economy
155. Industries That Attract Small Business
156. Entrepreneurship in Action What Made Steve Jobs a Good Entrepreneur and Leader?
157. Advantages of Small-Business Ownership
158. Independence
159. Costs
160. Flexibility
161. Focus
162. Reputation
163. Disadvantages of Small-Business Ownership
164. High Stress Level
165. High Failure Rate
166. Going Green EcoScraps Blends Profit with Sustainability
167. Starting a Small Business
168. The Business Plan
169. Forms of Business Ownership
170. Financial Resources
171. Approaches to Starting a Small Business
172. Consider Ethics and Social Responsibility Are Healthy Vending Machines Set to Take Over?
173. Help for Small-Business Managers
174. The Future for Small Business
175. Demographic Trends
176. Technological and Economic Trends
177. Making Big Businesses Act “Small”
178. So You Want to Be an Entrepreneur or Small-Business Owner
179. Review Your Understanding
180. Revisit the World of Business
181. Learn the Terms
182. Check Your Progress
183. Get Involved
184. Build Your Skills: Creativity
185. Solve the Dilemma: The Small-Business Challenge
186. Build Your Business Plan: Small Business, Entrepreneurship, and Franchising
187. See for Yourself Videocase: Sonic is a Successful Franchise that Offers an Old-Fashioned Drive-In Ex
188. Team Exercise
189. PART 3. Managing for Quality and Competitiveness
190. Chapter 6. The Nature of Management
191. Enter the World of Business Facebook Chief Operating Officer: Sheryl Sandberg
192. Introduction
193. The Importance of Management
194. Management Functions
195. Planning
196. Entrepreneurship in Action Australis Aquaculture Discovers Sustainable Fish
197. Organizing
198. Staffing
199. Directing
200. Controlling
201. Types of Management
202. Levels of Management
203. Areas of Management
204. Going Green Patagonia Strives to Save the Planet
205. Skills Needed by Managers
206. Leadership
207. Technical Expertise
208. Conceptual Skills
209. Analytical Skills
210. Human Relations Skills
211. Where Do Managers Come From?
212. Responding to Business Challenges Managers and Employees See Different Corporate Cultures
213. Decision Making
214. Recognizing and Defining the Decision Situation
215. Developing Options
216. Analyzing Options
217. Selecting the Best Option
218. Implementing the Decision
219. Monitoring the Consequences
220. The Reality of Management
221. So You Want to Be a Manager
222. Review Your Understanding
223. Revisit the World of Business
224. Learn the Terms
225. Check Your Progress
226. Get Involved
227. Build Your Skills: Functions of Management
228. Solve the Dilemma: Making Infinity Computers Competitive
229. Build Your Business Plan: The Nature of Management
230. See for Yourself Videocase: Zappos Managers and Employees Lead Firm to Success
231. Team Exercise
232. Chapter 7. Organization, Teamwork, and Communication
233. Enter the World of Business Green Mountain Coffee Roasters Empowers Employees
234. Introduction
235. Organizational Culture
236. Going Green Best Buy Emphasizes Teamwork and Communication to Promote Sustainability
237. Developing Organizational Structure
238. Assigning Tasks
239. Specialization
240. Departmentalization
241. Assigning Responsibility
242. Delegation of Authority
243. Degree of Centralization
244. Entrepreneurship in Action Family Team Makes Johnny Cupcakes a Business Success
245. Span of Management
246. Organizational Layers
247. Forms of Organizational Structure
248. Line Structure
249. Line-and-Staff Structure
250. Multidivisional Structure
251. Matrix Structure
252. The Role of Groups and Teams in Organizations
253. Committees
254. Task Forces
255. Teams
256. Responding to Business Challenges Creating a Corporate Culture . . . Virtually
257. Communicating in Organizations
258. Formal Communication
259. Informal Communication Channels
260. Monitoring Communications
261. Improving Communication Effectiveness
262. So You Want a Job in Managing Organizational Culture, Teamwork, and Communication
263. Review Your Understanding
264. Revisit the World of Business
265. Learn the Terms
266. Check Your Progress
267. Get Involved
268. Build Your Skills: Teamwork
269. Solve the Dilemma: Quest Star in Transition
270. Build Your Business Plan: Organization, Teamwork, and Communication
271. See for Yourself Videocase: ROWE Helps Organizations Improve Productivity while Increasing Employee
272. Team Exercise
273. Chapter 8. Managing Service and Manufacturing Operations
274. Enter the World of Business Taco Bell Masters the Drive-thru
275. Introduction
276. The Nature of Operations Management
277. The Transformation Process
278. Operations Management in Service Businesses
279. Responding to Business Challenges Volkswagen’s Plan to Rebound in America
280. Planning and Designing Operations Systems
281. Planning the Product
282. Designing the Operations Processes
283. Planning Capacity
284. Planning Facilities
285. Entrepreneurship in Action Stella & Chewy’s: The Food Dogs Love
286. Sustainability and Manufacturing
287. Managing the Supply Chain
288. Purchasing
289. Managing Inventory
290. Outsourcing
291. Going Green UPS Adds Green Practices to Its Logistics
292. Routing and Scheduling
293. Managing Quality
294. International Organization for Standardization (ISO)
295. Inspection
296. Sampling
297. Integrating Operations and Supply Chain Management
298. So You Want a Job in Operations Management
299. Review Your Understanding
300. Revisit the World of Business
301. Learn the Terms
302. Check Your Progress
303. Get Involved
304. Build Your Skills: Reducing Cycle Time
305. Solve the Dilemma: Planning for Pizza
306. Build Your Business Plan: Managing Service and Manufacturing Operations
307. See for Yourself Videocase: Toyota Excels at Continuous Improvement
308. Team Exercise
309. PART 4. Creating the Human Resource Advantage
310. Chapter 9. Motivating the Workforce
311. Enter the World of Business Your Pet at Work Is Good Business
312. Introduction
313. Nature of Human Relations
314. Historical Perspectives on Employee Motivation
315. Classical Theory of Motivation
316. Going Green Whole Foods: Loved by Employees and the Environment
317. The Hawthorne Studies
318. Theories of Employee Motivation
319. Maslow’s Hierarchy of Needs
320. Herzberg’s Two-Factor Theory
321. McGregor’s Theory X and Theory Y
322. Entrepreneurship in Action Namasté Solar Embraces Employee Democracy Model of Management
323. Theory Z
324. Variations on Theory Z
325. Equity Theory
326. Expectancy Theory
327. Strategies for Motivating Employees
328. Behavior Modification
329. Job Design
330. Responding to Business Challenges Bad Moods Contribute to Decreased Productivity
331. Importance of Motivational Strategies
332. So You Think You May Be Good at Motivating a Workforce
333. Review Your Understanding
334. Revisit the World of Business
335. Learn the Terms
336. Check Your Progress
337. Get Involved
338. Build Your Skills: Motivating
339. Solve the Dilemma: Motivating to Win
340. Build Your Business Plan: Motivating the Workforce
341. See for Yourself Videocase: The Container Store’s Secret to Success: Employee Satisfaction
342. Team Exercise
343. Chapter 10. Managing Human Resources
344. Enter the World of Business Recruiters Embrace Nontraditional Recruitment Methods
345. Introduction
346. The Nature of Human Resources Management
347. Planning for Human Resources Needs
348. Recruiting and Selecting New Employees
349. Recruiting
350. Selection
351. Legal Issues in Recruiting and Selecting
352. Developing the Workforce
353. Training and Development
354. Assessing Performance
355. Turnover
356. Compensating the Workforce
357. Financial Compensation
358. Going Green Google Rewards Employees for Being Sustainable
359. Benefits
360. Entrepreneurship in Action Employees Feel at Home at SAS
361. Managing Unionized Employees
362. Collective Bargaining
363. Resolving Disputes
364. The Importance of Workforce Diversity
365. The Characteristics of Diversity
366. Why Is Diversity Important?
367. Consider Ethics and Social Responsibility Is it Ethical for Businesses to Punish Employees for Smoki
368. The Benefits of Workforce Diversity
369. Affirmative Action
370. Trends in Management of the Workforce
371. So You Want to Work in Human Resources
372. Review Your Understanding
373. Revisit the World of Business
374. Learn the Terms
375. Check Your Progress
376. Get Involved
377. Build Your Skills: Appreciating and Valuing Diversity
378. Solve the Dilemma: Morale among the Survivors
379. Build Your Business Plan: Managing Human Resources
380. See for Yourself Videocase: The Importance of Hollywood Labor Unions
381. Team Exercise
382. Appendix C. Personal Career Plan
383. PART 5. Marketing: Developing Relationships
384. Chapter 11. Customer-Driven Marketing
385. Enter the World of Business Amazon Challenges Apple
386. Introduction
387. Nature of Marketing
388. The Exchange Relationship
389. Functions of Marketing
390. Creating Value with Marketing
391. The Marketing Concept
392. Entrepreneurship in Action Chinese Bottled Water Brand Challenges Foreign Brands
393. Evolution of the Marketing Concept
394. Responding to Business Challenges Campgrounds Reach Out to a New Breed of Camper
395. Developing a Marketing Strategy
396. Selecting a Target Market
397. Developing a Marketing Mix
398. Marketing Research and Information Systems
399. Online Marketing Research
400. Buying Behavior
401. Psychological Variables of Buying Behavior
402. Going Green Monsanto Faces Threats from New Superweeds
403. Social Variables of Buying Behavior
404. Understanding Buying Behavior
405. The Marketing Environment
406. Importance of Marketing to Business and Society
407. So You Want a Job in Marketing
408. Review Your Understanding
409. Revisit the World of Business
410. Learn the Terms
411. Check Your Progress
412. Get Involved
413. Build Your Skills: The Marketing Mix
414. Solve the Dilemma: Will It Go?
415. Build Your Business Plan: Customer-Driven Marketing
416. See for Yourself Videocase: New Belgium Brews Customer Satisfaction
417. Team Exercise
418. Chapter 12. Dimensions of Marketing Strategy
419. Enter the World of Business Examining Red Bull’s Marketing Prowess
420. Introduction
421. The Marketing Mix
422. Product Strategy
423. Developing New Products
424. Classifying Products
425. Product Line and Product Mix
426. Product Life Cycle
427. Identifying Products
428. Pricing Strategy
429. Pricing Objectives
430. Specific Pricing Strategies
431. Going Green The Challenges of Choosing Green Products over Convenience
432. Distribution Strategy
433. Marketing Channels
434. Intensity of Market Coverage
435. Physical Distribution
436. Importance of Distribution in a Marketing Strategy
437. Promotion Strategy
438. The Promotion Mix
439. Entrepreneurship in Action Lululemon Popularizes Yoga Fashions
440. Responding to Business Challenges Disney English: A New Market Niche for Disney
441. Promotion Strategies: To Push or to Pull
442. Objectives of Promotion
443. Promotional Positioning
444. Importance of Marketing Strategy
445. So You Want to Be a Marketing Manager
446. Review Your Understanding
447. Revisit the World of Business
448. Learn the Terms
449. Check Your Progress
450. Get Involved
451. Build Your Skills: Analyzing Motel 6’s Marketing Strategy
452. Solve the Dilemma: Better Health with Snacks
453. Build Your Business Plan: Dimensions of Marketing Strategy
454. See for Yourself Videocase: Groupon Masters Promotion to Become a Popular Daily Deal Site
455. Team Exercise
456. Chapter 13. Digital Marketing and Social Networking
457. Enter the World of Business Weibo: Micro-Blogging for the Chinese Population
458. Introduction
459. Growth and Benefits of Digital Communication
460. Using Digital Media in Business
461. Digital Media and the Marketing Mix
462. Entrepreneurship in Action Esty: The Site for the Creative Entrepreneur
463. Social Networking
464. Types of Consumer-Generated Marketing and Digital Media
465. Social Networks
466. Blogs and Wikis
467. Media Sharing
468. Virtual Worlds
469. Going Green Mobile Apps Help Consumers to Become Greener
470. Mobile Marketing
471. Applications and Widgets
472. Using Digital Media to Reach Consumers
473. Responding to Business Challenges Should Facebook Expand into China?
474. Using Digital Media to Learn about Consumers
475. Legal and Social Issues in Internet Marketing
476. Privacy
477. Identity Theft
478. Online Fraud
479. Intellectual Property
480. Digital Media’s Impact on Marketing
481. So You Want to Be a Digital Marketer
482. Review Your Understanding
483. Revisit the World of Business
484. Learn the Terms
485. Check Your Progress
486. Get Involved
487. Build Your Skills: Planning a Digital Marketing and Social Networking Site
488. Solve the Dilemma: Developing Successful Freeware
489. Build Your Business Plan: Digital Marketing and Social Networking
490. See for Yourself Videocase: Should Employees Use Social Media Sites at Work?
491. Team Exercise
492. PART 6. Financing the Enterprise
493. Chapter 14. Accounting and Financial Statements
494. Enter the World of Business Web Retailers Fight against State Sales Tax
495. Introduction
496. The Nature of Accounting
497. Accountants
498. Accounting or Bookkeeping?
499. The Uses of Accounting Information
500. Going Green Accounting Goes Green
501. The Accounting Process
502. The Accounting Equation
503. Double-Entry Bookkeeping
504. The Accounting Cycle
505. Financial Statements
506. The Income Statement
507. Entrepreneurship in Action Entrepreneurial Success Story Hits a Snag
508. The Balance Sheet
509. The Statement of Cash Flows
510. Ratio Analysis: Analyzing Financial Statements
511. Profitability Ratios
512. Responding to Business Challenges Should the United States Adopt International Financial Accounting
513. Asset Utilization Ratios
514. Liquidity Ratios
515. Debt Utilization Ratios
516. Per Share Data
517. Industry Analysis
518. Importance of Integrity in Accounting
519. So You Want to Be an Accountant
520. Review Your Understanding
521. Revisit the World of Business
522. Learn the Terms
523. Check Your Progress
524. Get Involved
525. Build Your Skills: Financial Analysis
526. Solve the Dilemma: Exploring the Secrets of Accounting
527. Build Your Business Plan: Accounting and Financial Statements
528. See for Yourself Videocase: The Accounting Function at Goodwill Industries International Inc.
529. Team Exercise
530. Chapter 15. Money and the Financial System
531. Enter the World of Business Will the Yuan Become the Next Global Currency?
532. Introduction
533. Money in the Financial System
534. Functions of Money
535. Characteristics of Money
536. Types of Money
537. The American Financial System
538. The Federal Reserve System
539. Banking Institutions
540. Going Green Is the World Bank Serious about Sustainability?
541. Nonbanking Institutions
542. Consider Ethics and Social Responsibility Cost of Borrowing Poses a Threat to Brazilian Consumers
543. Electronic Banking
544. Future of Banking
545. Entrepreneurship in Action Twitter Co-Founder Tackles Credit Card Readers
546. So You’re Interested in Financial Systems or Banking
547. Review Your Understanding
548. Revisit the World of Business
549. Learn the Terms
550. Check Your Progress
551. Get Involved
552. Build Your Skills: Managing Money
553. Solve the Dilemma: Seeing the Financial Side of Business
554. Build Your Business Plan: Money and the Financial System
555. See for Yourself Videocase: Banks Continue to Extend Less Credit Following Recession
556. Team Exercise
557. Chapter 16. Financial Management and Securities Markets
558. Enter the World of Business Is Bank of America Too Big to Fail?
559. Introduction
560. Managing Current Assets and Liabilities
561. Managing Current Assets
562. Going Green Finance Executives Recognize the Benefits of Method’s Green Efficiencies
563. Managing Current Liabilities
564. Managing Fixed Assets
565. Capital Budgeting and Project Selection
566. Assessing Risk
567. Pricing Long-Term Money
568. Financing with Long-Term Liabilities
569. Bonds: Corporate IOUs
570. Types of Bonds
571. Financing with Owners’ Equity
572. Entrepreneurship in Action Studios Take Notice of Relativity Media
573. Investment Banking
574. The Securities Markets
575. Stock Markets
576. The Over-the-Counter Market
577. Measuring Market Performance
578. Responding to Business Challenges Advancing Gender Diversity in Finance
579. So You Want to Work in Financial Management or Securities
580. Review Your Understanding
581. Revisit the World of Business
582. Learn the Terms
583. Check Your Progress
584. Get Involved
585. Build Your Skills: Choosing among Projects
586. Solve the Dilemma: Surviving Rapid Growth
587. Build Your Business Plan: Financial Management and Securities Market
588. See for Yourself Videocase: Morningstar Inc. Makes Investing Easier
589. Team Exercise
590. Appendix D. Personal Financial Planning
591. Notes
592. Glossary
593. Photo credits
594. Indexes
595. Name Index
596. Company Index
597. Subject Index

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