BCOM Canadian 1st Edition Lehman Test Bank

1. Part 1: Communication Foundations
2. Chapter 1: Establishing a Framework for Business Communication
3. 1-1 Value of Communication
4. 1-2 The Communication Process
5. 1-3 Communicating within Organizations
6. 1-4 Contextual Forces Influencing Business Communication
7. Chapter 2: Focusing on Interpersonal and Group Communication
8. 2-1 Behavioral Theories That Impact Communication
9. 2-2 Nonverbal Communication
10. 2-3 Listening as a Communication Skill
11. 2-4 Group Communication
12. 2-5 Meeting Management
13. Part 2: Communication Analysis
14. Chapter 3: Planning and Decision Making
15. 3-1 Step 1: Consider the Applicable Contextual Forces
16. 3-2 Step 2: Determine the Purpose, and Select an Appropriate Channel and Medium
17. 3-3 Step 3: Envision the Audience
18. 3-4 Step 4: Adapt the Message to the Audience’s Needs and Concerns
19. 3-5 Step 5: Organize the Message
20. Chapter 4: Preparing Written Messages
21. 4-1 The Genre of Business Writing
22. 4-2 Effective Introductions, Coherent Paragraphs, and Powerful Sentences
23. 4-3 Revise to Grab Your Audience’s Attention
24. 4-4 Improve Readability
25. 4-5 Proofread and Revise
26. Part 3: Communication through Voice, Electronic, and Written Messages
27. Chapter 5: Communicating Electronically
28. 5-1 Data Security
29. 5-2 Appropriate Use of Technology
30. 5-3 Electronic Mail Communication
31. 5-4 Web Page Communication and Social Media
32. 5-5 Voice and Wireless Communication
33. 5-6 Collaborating in Virtual Teams
34. Chapter 6: Delivering Good- and Neutral-News Messages
35. 6-1 Deductive Organizational Pattern
36. 6-2 Good-News Messages
37. 6-3 Routine Claims
38. 6-4 Routine Requests
39. 6-5 Routine Messages about Orders and Credit
40. 6-6 Procedural Messages
41. Chapter 7: Delivering Bad-News Messages
42. 7-1 Choosing an Appropriate Channel and Organizational Pattern
43. 7-2 Developing a Bad-News Message
44. 7-3 Refusing a Request
45. 7-4 Denying a Claim
46. 7-5 Denying Credit
47. 7-6 Delivering Constructive Criticism
48. 7-7 Communicating Negative Organizational News
49. Chapter 8: Delivering Persuasive Messages
50. 8-1 Persuasion Strategies
51. 8-2 Sales Messages
52. 8-3 Persuasive Requests
53. Part 4: Communication through Reports and Business Presentations
54. Chapter 9: Understanding the Report Process and Research Methods
55. 9-1 Characteristics of Reports
56. 9-2 Basis for Reports: The Problem-Solving Process
57. 9-3 Selecting a Method of Gathering Information
58. 9-4 Collecting and Organizing the Data
59. 9-5 Arriving at an Answer
60. Chapter 10: Managing Data and Using Graphics
61. 10-1 Communicating Quantitative Information
62. 10-2 Using Graphics
63. 10-3 Types of Graphic Aids
64. 10-4 Including Graphics in Text
65. Chapter 11: Organizing and Preparing Reports and Proposals
66. 11-1 Parts of a Formal Report
67. 11-2 Organization of Formal Reports
68. 11-3 Choosing a Writing Style for Formal Reports
69. 11-4 Short Reports
70. 11-5 Proposals
71. Chapter 12: Designing and Delivering Business Presentations
72. 12.1 Planning an Effective Business Presentation
73. 12-2 Organizing the Content
74. 12-3 Designing Compelling Presentation Visuals
75. 12-4 Refining Your Delivery
76. 12-5 Adapting to Alternate Delivery Situations
77. Part 5: Communication for Employment
78. Chapter 13: Preparing Resumes and Application Messages
79. 13-1 Preparing for the Job Search
80. 13-2 Planning a Targeted Resume
81. 13-3 Preparing Resumes for Print and Electronic Delivery
82. 13-4 Supplementing a Resume
83. 13-5 Composing Application Messages
84. Chapter 14: Interviewing for a Job and Preparing Employment Messages
85. 14-1 Understanding Types of Employment Interviews
86. 14-2 Preparing for an Interview
87. 14-3 Conducting a Successful Interview
88. 14-4 Preparing Other Employment Messages
89. Grammar & Usage Appendix
90. Style Appendix
91. References
92. Index
93. Chapter Review

People also search:

bcom canadian 1st edition lehman

bcom lehman

bcom 10th edition

bcom10